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Apprenticeship Support Officer

1 month ago

Sunshine, Australia Victoria University Full time

**Exciting opportunity within Victoria University TAFE**:

- **Full-time Fixed Term Role**:

- **Located at our Sunshine Campus
**About Us**

For more than 100 years, Victoria University (VU) has offered accessible education to students in Melbourne’s west and beyond and we continually strive to create positive outcomes for education, industry and our community into the future.

VU is one of only six universities in Australia to offer courses in both TAFE and higher education. Our aim is to be a global leader in dual-sector learning and research by 2028 and our flexible approach to learning and teaching supports this objective.

Join us on the journey towards achievement of the five strategic drivers embedded in our Strategic Plan 2022-2028: 'Start well, finish brilliantly' One of these strategic drivers, “A thriving place to study and work”, ensures we continue to create places that our students and staff love to belong and feel immense pride working and learning within.’

**About the Role**

The Apprenticeship Support Officer (‘ASO’) Program provides extensive support to young apprentices during their first year of training, with a wide network of ASO’s operating throughout Victoria to assist apprentices to navigate the apprenticeship system as well as helping them resolve issues as they arise.

The _Skills and Jobs Centre _(‘SJC’) based at Victoria University is responsible for managing the delivery of the ASO Program as contracted by the _Department of Jobs Skills Industry and Regions _(‘DJSIR’). The SJC sits within the Victoria University TAFE department of ‘Business Development, Industry, Government Funding and Projects’ and works with both internal and external stakeholders to deliver well-informed, client-centric, innovative and high-quality services for individuals seeking assistance with their individual career development.

The ASO provides apprentices with an independent advice service to discuss all basic and more complex issues that could impact their apprenticeship, including workplace or training issues, disputes with employers, bullying, performance issues and personal issues, including mental health. Major responsibilities include customised advisory services, mentorship, advocacy, connecting apprentices with a range of other support services and offering support directly to apprentices, trainees and employers in person at their workplaces.

**About You**:
This position is suited to a highly organised and self-driven individual who is passionate about apprentices and their success.

You will be able to exercise initiative and judgement and manage multiple priorities daily and your excellent communication skills, empathy, patience and problem-solving skills will see you excel in this role.
- Extensive experience in mentoring, community development or related apprenticeship services.
- Understanding of the VET sector and the apprenticeship system within Australia and demonstrated experience in providing client support to apprentices or similar cohorts.
- Strong written and verbal communication skills to ensure that information provided is succinct, effective and contains required content to achieve its purpose.
- Strong negotiation skills with the ability to influence the decision of others through logical persuasion, reason and facts.
- Highly developed liaison and coordination skills; especially the ability to develop and utilise other services and networks to support apprentices and employers.
- Demonstrated ability to work both autonomously and cooperatively with a range of stakeholders.Excellent administration and record keeping skills with the ability to meet deadlines.

**This full-time position will be offered on a fixed-term contract basis until 30 **th **June 2025 at classification level HEP 7, with a salary range of $94,526 per annum to $102,320 per annum plus an employer superannuation contribution of 17%.
**What We Offer**:
**How to Apply**:

- Your CV
- A statement addressing the Key Selection Criteria listed in the position description

**NOTE: Applications that do not address the key selection criteria will NOT be considered.**

**Applications close on Wednesday 30 **th **October 2025 at 5.00 pm (AEST)**

**Commitment to Protecting Country**:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

**Our Commitment to Diversity and Inclusion at VU