Application Support Specialist Ft

2 months ago

Sydney, Australia YHA Australia Full time

6 month contract fixed term contract - fulltime
- Required experience in MEWS PMS / Square POS, Vostio key system, Salesforce
- Sydney CBD + Working from home

**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes. We are proudly part of the global organisation Hostelling International - a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

**Our Values**: Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA Australia** is seeking an experienced and passionate Application Support Specialist on

Reporting to the Senior Application Support Manager, you will be working within strategic and supportive Business Operations Department.

**The successful applicant will**:

- **System Support**: Provide assistance and support for our critical systems, including but not limited to Mews PMS, Square POS, Vostio key system, Salesforce, and MYBOS maintenance systems.
- **Training and Development**: Collaborate with team members of all levels across the organisation, providing support and training to enhance their system knowledge and troubleshooting skills. This includes conducting training sessions, assisting with problem-solving, and fostering a culture of continuous learning and improvement.
- **Documentation**: Contribute to the creation and maintenance of system documentation, including procedures, troubleshooting guides, and training materials.
- **Routine Maintenance and Data Entry Processes**: Collaborate on routine system maintenance tasks and assist in managing data entry processes to ensure optimal performance, reliability, and data accuracy and integrity.
- **Project Assistance**: Work with project teams to gain experience in technical project support and documentation.
- **Working Hours and Out-of-Hours Support**:The role is primarily Monday to Friday during standard business hours, with occasional out-of-hours work required. You'll also participate in a monthly on-call rotation for IT support.
- **Site Visits**: As required, accompany senior team members on-site visits to gain practical experience in resolving technical issues and supporting stakeholders.

**To be considered for this role, you will have**:

- Experience with MEWS PMS is required. Familiarity with Square POS, Vostio key system, Salesforce, and MYBOS maintenance systems would be advantageous.
- Not for profit background or donor understanding would be advantageous.
- Confidence with MS Teams, Sharepoint, Jira, and Helpdesk.
- An influential leader, able to manage, advise, mentor, educate and influence stakeholders.
- Effective communication skills.
- Sound administration and organisational skills, logical mindset and strong attention to detail.
- Commitment to maintaining and upgrading skills in self and team to ensure best practice and match industry pace.
- A solution focused approach to work with a ‘can do’ attitude, demonstrating initiative.

**What’s in it for you?**
- Competitive salary
- Professional learning and development opportunities
- Health and Wellbeing, including and Employee Assistance Program
- Supportive and collaborative work environment
- Opportunity to travel to other YHA properties for training and leadership events.
- Social events to the snowy mountains and other locations for team building
- Access to benefits and discounts as part of YHA’s national network.

**Our Culture** At
**YHA, **you can expect to be treated with dignity and respect.
***We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or

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