Customer Service Officer
3 weeks ago
**About the company**
Fast-growing and Australian owned management consulting firm that provides management consulting services, specialising across a range of industries, including Occupational Hygiene, Management Systems, Technology services, Food Quality and Safety Management services, and a range of other specialised services to help organisations achieve regulatory compliance, streamline their services, and maximise their profits. A national business with clients throughout Australia and New Zealand.
**About the role**
They are looking for an enthusiastic, professional, customer focused individual to be the first point of contact for their dedicated and service-oriented organization. This is a key role that interfaces with customers from initial sales enquiry to project feedback. This opportunity will suit outcome driven individuals who enjoy working in a collaborative & high performing environment. This role will be a brilliant way to utilise your customer service skills
The role is on a full-time basis located in Mount Waverley. They are moving to a brand new site in Chadstone in mid-2023.
**What you will get**:
- Competitive salary package
- Reward and recognition program
- Career progression
- Mentoring and learning
- Friendly and positive work culture/team
**The key responsibilities include, but are not limited to**:
- Works collaboratively with clients to ensure responses to client enquiries and write professional sales proposals
- Maintain client notes/files on HubSpot CRM database accurately
- Manage bookings and schedules for the customers via Office 365 products and HubSpot
- Support HR during onboarding and training new employees and other support when required
**Key skills and experience**
- Degree in Science, Engineering, Business, Marketing, Accounting/Finance or similar
- Minimum 1-2 years of experience as Sales, Customer experience specialist, sales support, call centre or customer service environment or similar
- Advanced and Confident User of Windows, Microsoft - Word, Excel, Power Point, Office 365
- HubSpot or similar CRM experience
- Experience in project management/accounting software such as XERO, Workflow Max, SharePoint
Only shortlisted applicants will be contacted.
**Salary**: $60,000.00 - $65,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission
Application Question(s):
- Do you have experience using HubSpot or similar CRM?
Work Authorisation:
- Australia (required)
Work Location: One location
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