Rental Operations Agent

4 months ago

Richmond, Australia SIXT Australia - VIC & SA Full time

**About SIXT Australia**

SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia.

Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with one of Australia's most trusted and reliable brands. We go above and beyond for our customers.

Our friendly, professional team takes the time to understand your rental needs. Whether you're after an economical compact car, 4WD, family sedan, luxury car, bus, van or truck, thousands of people across Australia trust us every day to help people and cargo on their way.

**What is this role all about?**

As a Customer Experience Agent with SIXT Australia, you'll play a pivotal role in making people and their things easily mobile through the delivery of premium customer service.

Your responsibilities will be:

- Providing an exciting and premium customer experience, exceeding customer expectations every time.
- Opening and closing rental agreements seamlessly and accurately.
- Pick-up and delivery of vehicles, when required
- General administrative tasks
- Regular cleaning of vehicles to a premium standard
- Ensuring all aspects of SIXT's quality controls are delivered and maintained, including presentation of the counters, paperwork and fleet.
- Selling additional, over the counter, rental products
- Other administrative and operational tasks and being part of team to ensure a high level of presentation of the Branch.
- Ensuring all aspects of SIXT quality controls are delivered, including presentation of counters, paperwork and fleet.

**What do we need from you?**

To be successful in this position, our new team member will be able to demonstrate the following:

- Excellent communication skills, a can-do, positive attitude and a flair for sales.
- Strong attention to detail, including administration and presentation
- Previous experience in the retail or hospitality industry is preferred, but not essential
- Monitoring and organising fleet on a daily basis
- Competent computer skills to perform daily tasks
- Current, unrestricted full driving licence
- Full working rights in Australia
- Ability to multi-task during peak periods and able to work unsupervised
- A flexible attitude is required as our locations are 7-day operations so shifts will include some weekends
- SIXT Australia has a process of ensuring your working rights in Australia. At SIXT Australia, we will keep you safe along the way, so we expect your commitment to all our health and safety policies, and to encourage others to do the same.

**What's in it for me?**

We want you to love what you do - and where you do it. This position is a great place to embark on your career in the Vehicle Hire Industry. We want you for the long term to be part of an exciting business and industry.
- We will provide you full extensive training in the industry and offer full career progression.
- A hugely generous sales and service bonus structure allowing you to earn uncapped amounts. Our best sellers earn an additional $2,500 PCM in bonuses.
- We also have an Elite club - where we reward our top performing teams every month. You will never get stale, with 25+ locations around the state, you will have the opportunity to work at different locations over your career.
- And, oh, the benefits: There's up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends-but that's just the tip of the iceberg. As part of the NRMA Group, you have access to you a vast range of employee discounts, savings, special offers and more.
- You will be rewarded with a generous remuneration package that will drive and motivate you to achieve excellence, alongside an attractive bonus structure.

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