Manager, Order Fullfillment

4 weeks ago

Silverwater, Australia Light & Wonder Full time

Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

**Job Description**:

- Act as a point of contact for Sales Team/Customers/Internal Departments
- Manage the day to day running of the Sales Order Department
- Develop and put into place procedures which improve the efficiency of the Sales Order Process
- Manage ANZ Lease and Royalty Module
- Supervise part numbering process for sales order procedures
- Monitor and update part numbering process in order that the process remains current and relevant in line with product range
- Update and maintain the product configurator
- Educate staff on new products and how these effect upon our processes and procedures
- Produce quarterly sales report (for commission purposes)
- Administer retrofit reports
- Coordinate special projects
- Obtain approvals from regulatory bodies before allowing dispatch
- Work closely with production to maintain delivery schedules and advise delays
- Manage the collation of delivery documentation and submit to finance for invoicing (soft copy)
- Provide assistance for Asia, NZ and other SG companies in all aspects of order management
- Play an active role in the forecasting process with sales and planning
- Provide the following reports:

- DIFOT
- Overdue Orders
- Sales (units) by product type
- Sales Report
- Royalty Report (weekly)
- Retrofit Report
- Trials/Loans
- End of Month Reports

Qualification Requirements:
Training and/or Experience:

- 5 years concurrent experience in a operations facility or closely-related field
- 2 - 5 years direct management experience
- Tertiary qualifications preferred but not necessary
- Previous experience with ERP systems
- An understanding of Gaming machines and different configurations

Knowledge, Skills and Abilities:

- Leadership and personnel management
- Technical documentation
- Experience with leading projects
- Excellent interpersonal and communication skills (both on the phone and face to face)
- Superior time management and problem solving skills
- A proactive and dedicated work ethic
- Strong accuracy and attention to detail
- Strong team approach

**Education**:

- Tertiary education in a technical discipline or closely-related field or equivalent employment experience

Working Conditions:

- The work conditions are representative and typical of similar jobs in comparable organizations

Workplace Health & Safety:

- Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
- Ensure compliance with safe work practices
- Ensure not to put self and others at risk
- Use and maintain equipment properly and ensure that the work area is free of hazards
- Report all incidents, injuries and near misses
- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
- Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties
- (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.

Job Level Description

Supervises and assigns the work of support staff.

Qualifications

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