Contract Manager

**Introduction**:
**Description**:
Primary areas of responsibility and accountability include, but are not limited to:

- Client liaison and relationship management to ensure retention of existing account
- Ensure provision of high level customer service to client
- Achievement of financial goals, targets and objectives for client account (including revenue and profit margins)
- Management of staffing issues, performance, and development of personnel on site
- Overall management of site rosters including roster compliance, support in payroll processing (fortnightly processing in liaison with operations team), leave coverage and ensuring each site has an appropriate level of trained support personnel.
- Ensure compliance with COVID-19 requirements across terminals

**Skills and Experiences**:

- Minimum of three years’ experience working in a management capacity, preferably within the cleaning industry, major events or facility management
- Experience in a cleaning / logistics / corporate or related operational management environment with exposure to managing teams across multiple sites and client relationships will be highly regarded
- Strong communication, networking and negotiation skills with the ability to achieve successful outcomes
- Strong computer knowledge including working knowledge of Microsoft suite and ability to learn payroll / accounts software / platforms
- Ability to work autonomously, with effective time management and attention to detail
- Sound knowledge and understanding of P&L and labour management process
- Proven experience in leading small to medium operational teams, preferably within the cleaning industry
- Experience with performance appraisal & disciplinary processes, including report writing and incident investigation
- Health and Safety awareness and understanding of QLD Work Safe requirements
- Development and implementation of cost-effective rosters, in line with award and industrial instrument requirements
- Dealing with emergency events as they occur (and services) and being available to respond including out-of-hours

What can Securecorp offer in return?

Tools of “trade”, car allowance, laptop and mobile phone will be provided. In return for your hard work and dedication, you will have the support of a dedicated team, access to our EAP service, ongoing training and development, the opportunity to grow within our company, excellent remuneration (reviewed annually), staff incentives, recognition for your hard work and autonomy in the role.

As one of Australia’s leading security, cleaning and integrated services providers, Securecorp is a nationally recognised brand operating for over 20 years in five states across the country. We employ approximately 3,000 individuals who reflect a multitude of cultures, expertise, and ideas.