Identified Position

2 months ago

Parramatta, Australia IPA Personnel Services Full time

IPA are a leading supplier of recruitment solutions. We have an exciting opportunity for a Motor Vehicles Claim Consultant, these roles are Indigenous identified positions only.

We currently have multiple Full-Time Permanent opportunities available for Motor Claims Consultants to join our NRMA/SGI RACV brands. The primary purpose of the Claims Consultant role is to effectively lodge and/or manage claims in a professional and proactive manner, adhering to legislative requirements and policy directives while delivering exceptional customer service.

The roles will be predominantly Work from Home but based from the Parramatta office. The initial 6 week training period will consist of both Work from Home and in-office learning. To be able to work from home you will be required to have a designated work area and a fixed internet connection.

The below shifts are 7:00am - 8:00pm on an Open Availability roster. between the hours of 7.00am - 8pm AEDT. This means you will have an 8hr shift between 7.00am - 8pm depending on the business needs. You would have no more than a 2hr variance between start times day to day. e.g. With an 8am start time, the following day staff member cannot be rostered with a start time of 12pm as this is greater than the 2hr variance. You will be given notice of your upcoming shifts 4 weeks in advance. Please note that all training will be Monday to Friday. For weekend work, you would receive loading (50% on Saturdays and 75% on Sundays).

Key Responsibilities
- Accurately lodge and record customer claims to mitigate risk of leakage (compliance).
- Deliver performance against business Key Performance Indicators.
- Taking ownership on every call and being accountable for outcomes.
- Address and resolve customer complaints associated with the claims function, within agreed timeframes.
- Provide an effortless claims and customer experience for our customers measured through customer survey results, verbatim feedback, and Quality Listening.
- Demonstrate IAG Mindset, Values and Behaviors.

Skills & Experience
- Proven customer service experience.
- Previous experience in insurance is desirable but not essential.
- Demonstrate sound computer and literacy skills.
- Well-developed interpersonal and communication skills.
- Ability to build rapport and establish relationships.
- Ability to prioritise and manage time effectively.

**Salary package of $75,000.**

**How to apply**

For a confidential conversation, please call Tenisha Reed on 02 9220 6900.

  • Project Officer

    2 months ago

    Parramatta, Australia NSW Government -Learning Improvement Full time

    **_Art by J Ritchie_** - Ongoing / Permanent fulltime - A Talent pool may be created for future temporary, ongoing and job share positions. - Location: Parramatta - we have a flexible hybrid working model. - Salary starting from $106,025+Super +accrued leave. - The **Permanent Ongoing Employment** opportunities are funded under the Training Services NSW,...

  • Business Trainee Aboriginal Identified

    2 months ago

    Parramatta, Australia MEGT Australia Ltd Full time

    **Business Trainee (Aboriginal & Torres Strait Islander Identified) Parramatta.** MEGT is contracted as an Apprenticeship Network Provider (ANP) and it is our vision to provide excellent customer service for, and promote positive communication between Employers and Australian Apprentices and Trainees. We are looking for two trainees to work at either our...

  • Identified Business Support Officer

    3 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 67402**Business Support Officer** - Temporary Fulltime role until June 2027 - Locations - Dubbo with flexible work arrangements - Salary $79,032 - $86,539pa plus Super and annual leave loading (Clerk Grade 3/4) - Industry leading training with ongoing career development and support **_This...

  • Business Trainee Aboriginal Identified

    5 days ago

    Parramatta, New South Wales, Australia MEGT Australia Ltd Full time

    Business Trainee (Aboriginal & Torres Strait Islander Identified) Parramatta.MEGT is contracted as an Apprenticeship Network Provider (ANP) and it is our vision to provide excellent customer service for, and promote positive communicationbetween Employers and Australian Apprentices and Trainees.We are looking for two trainees to work at either our Parramatta...

  • First Nations Identified

    5 days ago

    Parramatta, New South Wales, Australia WaterNSW Full time

    Are you a talented and passionate individual from the First Nations community? We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives. At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is what we...

  • Indigenous Identified Building Compliance

    3 weeks ago

    Parramatta, Australia Alexander Appointments Full time

    $550 per day + Super | 40 hours per week - NSW State Government | Hybrid - Parramatta + WFH - ASAP Start | Estimated 6-month assignment, strong potential to extend - **$550 per day + Super | 40 hours per week**: - **NSW State Government | Hybrid - Parramatta + WFH**: - **ASAP Start | Estimated 6-month assignment, strong potential to extend** *** **About...

  • First Nations Trainer and Assessor

    2 months ago

    Parramatta, Australia Uniting Full time

    **First Nations Trainer and Assessor - Identified position - Start ASAP!** - **Opportunity to make a difference as you deliver a cultural capability module to Uniting's people leaders**: - **Excellent daily rate as a contractor - ABN is required**: - **Travel across NSW & ACT - necessary travel costs reimbursed or paid directly by Uniting**: -...

  • First Nations Identified

    5 days ago

    Parramatta, New South Wales, Australia WaterNSW Full time

    Are you a talented and passionate individual from the First Nations community? We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives. At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is what we...

  • Indigenous Identified Building Compliance

    5 days ago

    Parramatta, New South Wales, Australia Alexander Appointments Full time

    $550 per day + Super | 40 hours per week NSW State Government | Hybrid Parramatta + WFH ASAP Start | Estimated 6month assignment, strong potential to extend- $550 per day + Super | 40 hours per week:NSW State Government | Hybrid Parramatta + WFH:- ASAP Start | Estimated 6-month assignment, strong potential to extend***About usAbout the CompanyOur large NSW...

  • Payments Officer

    3 days ago

    Parramatta, Australia IPA Personnel Services Full time

    **The Opportunity** Are you looking for a role that will provide you with work, life balance and grow your skills in a role that is both customer centric and administrative? We have several opportunities nationally for professionals to enter a Federal Government Agency **_If you identify as someone with a disability, we strongly encourage you to...

  • First Nations Identified

    5 days ago

    Parramatta, New South Wales, Australia WaterNSW Full time

    Are you a talented and passionate individual from the First Nations community?We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives.At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is what we...

  • Assistant Programs Officer

    4 weeks ago

    Parramatta, Australia NSW Government -Department of Education Full time

    **Ongoing full-time opportunity for Aboriginal and Torres Strait Islander Peoples**: - **Grade 5/6 with salary ranging from $89,707 to $98,982 + super**: - **We are located in Parramatta with offices across the state and offer flexible working**: - **We encourage Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds,...

  • Assistant Programs Officer

    3 weeks ago

    Parramatta, Australia NSW Government -Department of Education Full time

    **Ongoing full-time opportunities for Aboriginal and Torres Strait Islander Peoples**: - **Grade 5/6 with salary ranging from $89,707 to $98,982 + super**: - **We are located in Parramatta with offices across the state and offer flexible working**: - **We encourage Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds,...

  • Assistant Programs Officer

    24 hours ago

    Parramatta, Australia NSW Government -Department of Education Full time

    **Ongoing full-time opportunity for Aboriginal and Torres Strait Islander Peoples**: - **Grade 5/6 with salary ranging from $89,707 to $98,982 + super**: - **We are located in Parramatta with offices across the state and offer flexible working**: - **We encourage Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds,...

  • IT Traineeship

    4 days ago

    Parramatta, Australia WaterNSW Full time

    Are you a talented and passionate individual from the **First Nations community**? We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives. At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is...

  • First Nations Identified

    4 weeks ago

    Parramatta, Australia WaterNSW Full time

    Are you a talented and passionate individual from the **First Nations community**? We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives. At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is...

  • First Nations Identified

    4 hours ago

    Parramatta, Australia WaterNSW Full time

    Are you a talented and passionate individual from the **First Nations community**? We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives. At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is...

  • Banking Traineeship First Nations Identified

    5 days ago

    Parramatta, New South Wales, Australia Maxima Full time

    Earn while you learn towards a nationally recognised qualification Great career progression upon completion Stable working hours with leave entitlements Dedicated consultant for support and mentoringLooking for a gateway into a successful banking or administration career but not sure where to start? Join Maxima and Westpac today in an entry-level...

  • Project Officer

    3 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Communities and Justice- Location: Parramatta, NSW, AU, 2150- Req ID: 58071**Aboriginal **Project Officer** **Parramatta** **About the role** **Salary**: Base $101,947- $112,849 + Superannuation + Annual Leave loading Position: Ongoing, full-time Be a part of the Aboriginal Strategy & Policy Unit (Corrective Services Team) Clerk grade...

  • Researcher (Aboriginal Identified)

    5 days ago

    North Parramatta, New South Wales, Australia Uniting Full time

    Who are Uniting?At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.Our services cover aged care, community services, disability, early learning and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. As an...