![Anglicare Tasmania](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
4 weeks ago
**Customer Service Assistant****:
- Corporate | Greater Hobart region
- Closing date: 28/02/2024
**Casual position based from our Hobart and Glenorchy offices**
**About us**:
Anglicare Tasmania is a non-profit organisation providing a wide range of community services to the people of Tasmania. We are part of the national Anglicare Australia network of organisations. Anglicare advocates for social justice and aids people in times of need. We provide programs relating to ageing and disability, health, housing, families, drug and alcohol treatment and support and more.
**About the Role**:
Provide a prompt frontline, welcoming service to Anglicare customers and employees. This includes providing appropriate administrative services to the location in which the Customer Service Assistant is employed.
**The successful applicant will possess demonstrable competency, knowledge, understanding and/or skills in the following areas**:
- Demonstrated interpersonal skills to provide the level of customer engagement expected in the role. This includes effectively liaising with a diverse range of internal and external customers and clients.
- Possess the necessary listening skills to accurately assess issues for either referring to relevant areas or if within the scope of the position, provide resolutions to issues.
- Be able to show resilience and effectively deal with difficult customers and difficult situations.
- Experience in maintaining and operating in environments where information is sensitive, personal and/or of a confidential nature.
- Able to work energetically, positively and productively to meets the needs of customers while adhering to regulatory policy and procedures.
- Demonstrated experience working in a fast-paced contact/service centre environment utilising modern office technology and equipment.
- Basic knowledge and adherence of work health and safety legislative obligations.
The Position Description can be found below.
The successful applicant will be required to:
- provide a current Tasmanian Working with Vulnerable People Registration (employment/volunteer category) including NDIS Worker Screening Check
- present an unsupervised contact with children or vulnerable people type National Police Check (no older than 12 months);
- provide an International Police Check if you have resided for 12 months or more outside of Australia after the age of 16;
- provide a satisfactory Anglicare assessed medical:
- provide a current provisional or full Australian Driver Licence.
**APPLICATIONS CLOSE: WEDNESDAY, 28**th** February 2024, at 6.00pm.**
**Please note that there may be an opportunity for this role to move to permanent in the coming months.**
PLEASE NOTE: Other vacancies that may arise in the near future may also be filled from this selection process.
**About Anglicare Tasmania**
Anglicare Tasmania is committed to providing an inclusive and respectful work environment where all people are valued and have equal access to opportunities to reach their full potential.
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