Pt Employee

3 weeks ago

Geelong, Australia Ritchie Bros. Full time

You’ll be responsible the administrative execution and smooth customer journey across all selling platforms in this region. As the point of contact person for the customer & Territory Sales Manager, you are responsible for driving efficient and smooth execution of sales admin related tasks to ensure a high level of customer satisfaction. You will also partner with the Territory Manager enabling them to generate sales. As such, the Customer Service Representative is expected to coordinate both with internal and external resources.

**_ This is a site-based role in Geelong, working in a casual part-time capacity Monday - Friday 8am - 5pm._**

RESPONSIBILITIES

**The Opportunity**:

- Ensure that superior customer service is delivered at all times to all customers.
- Set up and maintain auction information systems.
- Enter contracts and equipment specifications into the auction system.
- Balance auction results, and take care of accounts receivable, collections, and banking responsibilities.
- Verify that funds have been collected.
- Process vehicle titles, registrations, and legal transfer documents.
- Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and resolve issues.
- Assist to recruit, train and oversee Customer Service Representatives for auctions.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.

QUALIFICATIONS

**Here’s what you bring**:

- 2+ years in a role where you worked in person with customers.
- Excellent written and verbal communication skills.
- Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.
- Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection/remittance, vehicles or heavy equipment, and DMV document processing.
- You can think quickly and make good decisions on the fly (auction time is intense and hectic).
- This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy to succeed.
- Outstanding people skills - you’re outgoing, diplomatic, patient, and a good listener.
- The ability to work independently - you have a take-charge attitude and you’re not afraid to ask questions.
- You like to work hard but still have fun on the job.

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