Customer Service Coordinator

2 months ago

Woolloongabba, Australia UniLodge Australia Pty Ltd Full time

UniLodge Park Central - unique location nestled amongst Woolloongabba, QLD
- Access real opportunities for career growth and development
- Permanent Full Time - 38 hours across Mon - Fri

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”.

**NEW OPPORTUNITY**

We’re seeking a well-rounded customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent Full Time basis. If you enjoy a role that offers a bit of variety, exposure to events and leadership, and have a demonstrated capacity of receptionist skills - we want to hear from you.

**Customer Service Coordinator - The Role**:
There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands on and genuinely enjoy delivering good customer service. A background in administration or accommodation will provide you with a good grounding for this role and is highly regarded. Some of your essential skills will include strong written and verbal communication, intermediate computer skills, strong telephone etiquette and organisational skills.

You will assist with providing a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment.

Some of the responsibilities will include, but not be limited to:

- Coordinating a high-level of administrative duties (including operating the front desk reception, incoming and outgoing mail, filing, etc.).
- Creating a friendly environment and delivering a positive resident experience
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
- Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed
- Conduct room inspections from pre through to the post occupancy
- Assist with managing the property specific arears process
- Have an awareness and empathy for the many diverse groups and backgrounds within the UniLodge community
- Cultivate a positive culture within UniLodge, building its appeal in the
marketplace for future and current student residents.

Our mandatory requirements include:

- Eligibility to work in Australia
- National Police Check (completed within last 3 months)
- Working with Children's Check (Blue Card)
- Hold or have the ability to acquire a valid and current Registration Certificate lodged with the Office of Fair-Trading QLD.

**A LITTLE ABOUT US**

Across our workforce we have built an enviable culture of **_trust_**_, _**_engagement_**_, _**_collaboration_**, and **_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

**JOIN OUR TEAM**

If have a passion for delivering excellent customer service with a smile, click **‘Apply’ **to submit your Cover Letter and Resume.
- UniLodge are a 2024 Circle Back Initiative Employer - We commit to responding to every applicant._

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