Customer Service Consultant

3 weeks ago


Hawthorn, Australia Woods & Co Recruitment Full time

Hybrid Role | Career Progression
- Amazing Exposure to the Construction Industry
- $60K Base Salary + Super + 15% Incentive Program

**Woods & Co** have teamed up with a global group that manufactures and supplies commercial and residential interior finishes - we are need of Customer Service Representatives to join the team.

The primary focus of this role will be supporting internal and external customers with enquiries across Australia and New Zealand. Be fully trained to provide end-to-end customer service using problem-solving and forward thinking processes. This is a phone-based, inbound (ONLY) role.

**What's in it for you**:

- $60,000 salary + super + 15% incentive bonus
- Thorough training
- Ongoing training and development available
- Work from home flexibility
- Monday - Friday
- Melbourne Hawthorn Office
- Inbound calls only - no hard KPIs or Sales Targets
- Career Progression
- Be a part of global group
- Fantastic company culture

**What do you do?**
- Liaise with Supply Chain and Sales teams to provide timely and up to date communication regarding delivery timeframes and/or delays.
- Provide information about products, services, prices, and trading terms to customers, consumers, and end users.
- Deliver on set KPI’s, SLA’s and performance plans that are aligned to the overall business plan and strategy.
- Manage collection, credit and/or reissue of correct stock where required.
- Commit to delivering high quality outcome for clients.

**What do you need**:

- At least 2 years' experience working in a high performing customer service sales team
- Great attitude to learn and develop.
- Building products and or Construction industry experience
- Experience working in a distribution environment
- Demonstrated an ability to build a rapport and develop relationships with their team, internal and external customers and has a style which enables constructive solutions and positive outcomes.
- Vaccination certificate

If you're as passionate about this position as we are then please don't delay and APPLY NOW We are interviewing immediately. For a confidential discussion please call
**Julia** on
**0407 891 695**
***or

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- **You will only be contacted if you are shortlisted.



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