Technical Support Analyst

5 months ago

Sydney, Australia Clarivate Full time

_**Excited to grow your career?**_

We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

We are looking for a **Technical Support Analyst** to join our Alma Tier 1 team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software, the Alma Platform. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues.

**About You - experience, education, skills, and accomplishments**
- At least 0-2 years of Technical B2B Customer Support experience
- BA/B.Sc. in a technological field or Library Science studies or equivalent
- High analytical skills and problem-solving mindset
- Ability to work proficiently in a team and customer-orientation
- Ability to communicate in both technical and non-technical language with customers and co-workers
- Self-motivated and able to maneuver in a multitasking environment
- Independence, initiative, and ability to learn and follow through on tasks
- Ability to work under pressure

**It would be great if you also had...**
- Experience working in the Library industry
- Experience in the Research field

**What will you be doing in this role?**
- Ex Libris is seeking a Tier 1 Technical Support Analyst, who will be required to analyze and resolve complex software-related issues and communicate with customers around the world, and stakeholders within the company, such as Development teams and Product Management. Support at Ex Libris is provided mainly through written communication and occasionally includes chat and calls/meetings. Our customers work with SAAS environments.
- The position is a Full-Time position.

**About the Team**

You will report to the Technical Support Team Leader, and your team members are in Australia, Israel, Europe, and more.

**Why Ex Libris?**
At Ex Libris, we value our employees and are striving to create the perfect balance between work and home life. Join us to be part of a family-like environment; enjoy our unique culture and benefits. Be part of a thriving, productive community helping change the future of higher education with the state-of-the-art technology from Ex Libris.

**At Ex Libris, we work hard and have fun doing it**

**Job Types**: Full-time, Permanent

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor Degree (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

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