Technical Analyst

7 months ago

Sydney, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

RCA provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

**Job Description**:
Our Prestons Retail Fulfillment Centre is seeking a customer focused **Technical Analyst** to oversee systems accuracy and customer satisfaction across our state of the art automated facility. As **Technical Analyst**, you will play a key role in maintaining customer relationships, and seek to provide solutions for customer data integration, packing and dispatch, order fulfillment and other continuous improvement services.

Take on this new opportunity and gain exposure to automation systems and customer meetings. This role offers ongoing opportunities to further develop your skills, with genuine career development pathways available.

As the **Technical Analyst**, you will:

- Analyse technical data to provide business insights.
- Conduct system troubleshooting, unit, system integration and regression testing.
- Facilitate User Acceptance Testing and validate Pre-Production Testing
- Ensure customer needs are effectively translated into the system configuration, operating rules and reporting tools.
- Identifying system performance trends, unplanned faults and/or performance or functional deviations and planning, initiating and coordinating appropriate response and recovery actions (short term) and continuous improvement initiatives (medium term).

**Qualifications**:
**To be successful in this role, you will need**:

- An analytical approach to process optimisation and problem solving.
- Excellent communication skills across a broad range of disciplines both oral and written.
- Knowledge of SQL, Visual Basic and Excel (WMS and WCS highly advantageous)
- Ability to build strong relationships and work within a team environment.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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