Medical Receptionist

5 days ago

Norwest Business Park, Australia Staffing Group Full time

Great Salary - Great Clinic - Work from home opportunity in most of the days

Our client is private practice OBGYN clinic, where they are dedicated to providing comprehensive and compassionate healthcare services tailored to meet the unique needs of women at every stage of life. Their team of experienced and caring obstetricians and gynecologists is committed to offering personalized care in a warm and welcoming environment. Whether you're seeking routine check-ups, family planning, prenatal care, or specialized treatments, they are here to support you on your journey to optimal health and well-being.

**Medical Receptionist**

**Position Summary**:
The OB/GYN Medical Receptionist plays a crucial role in ensuring smooth and efficient operations within the OB/GYN department of a healthcare facility. This position serves as the first point of contact for patients and visitors, providing exceptional customer service while performing various administrative and clerical duties.

Key Responsibilities:

- Patient Check-In/Check-Out: Greet patients warmly and professionally as they arrive for appointments. Efficiently manage patient check-in processes, verify demographic and insurance information, and update electronic medical records as required. Assist with patient check-out, scheduling follow-up appointments, and processing payments if necessary.
- Appointment Scheduling: Manage the appointment schedule for the OB/GYN providers, ensuring optimal use of time and resources. Coordinate appointments, consultations, and procedures while considering the urgency and sensitivity of each case.
- Medical Records: Maintain and update patient records in compliance with confidentiality and privacy regulations. Ensure accuracy, completeness, and organization of patient files, medical histories, test results, and other relevant documentation.
- Insurance Verification: Verify patients' insurance coverage and eligibility before appointments, and communicate relevant information to both patients and medical billing staff. Coordinate insurance authorizations for procedures or tests as needed.
- Billing Support: Assist in preparing and submitting billing documentation, including coding and claim processing. Collaborate with the billing department to resolve any billing-related inquiries or discrepancies.
- Office Coordination: Maintain the cleanliness and organization of the reception area. Order and manage office supplies, ensuring a well-stocked and functional workspace for the OB/GYN department.
- Patient Education: Provide basic information to patients about procedures, tests, and other healthcare services offered by the OB/GYN department. Distribute relevant educational materials when necessary.
- Confidentiality and Compliance: Adhere to strict confidentiality guidelines to protect patient information. Comply with all HIPAA regulations and other applicable laws and regulations related to medical records, patient privacy, and data security.
- Team Collaboration: Collaborate with physicians, nurses, and other healthcare professionals to ensure seamless patient care and efficient workflow within the OB/GYN department.

Qualifications:

- Previous experience as a medical receptionist or in a similar administrative role, preferably within a healthcare setting, is an advantage.
- Familiarity with medical terminology and procedures related to OB/GYN care.
- Strong communication and interpersonal skills to effectively interact with patients, staff, and visitors.
- Excellent organizational skills and the ability to multitask efficiently.
- High attention to detail to ensure accurate documentation and patient information.
- Ability to maintain a calm and courteous demeanor in fast-paced and sometimes emotionally charged situations.
- Understanding of medical billing processes and insurance verification is desirable.
- Knowledge in Gen2 is preferred

As an OB/GYN Medical Receptionist, you will be an integral part of providing quality care to patients while maintaining a welcoming and organized environment for all. Your dedication to excellent customer service and administrative support will contribute significantly to the success of the OB/GYN department and overall patient satisfaction.

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