Support Desk Analyst

3 weeks ago


Brisbane, Australia National Storage Full time

**Wide Exposure to New and Emerging Technology**

**Great Autonomy and Future Specialisation Pathways**

**Opportunity for Personal and Career Development**

If you are passionate about technology or wanting to progress your career in the IT industry and seeking a role within an ASX listed, multi-national organisation then this may be the role for you

**About National Storage**

Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 230+ storage centres across Australia and New Zealand. With a strong growth strategy in place we are seeking to attract and retain more great people to join our team.

**The Opportunity**

**Key Responsibilities include**:

- Review, moderate, respond and close new and existing helpdesk tickets and escalate any tickets that are not closed within a reasonable timeframe
- Provide assistance to the National Storage Group to remedy hardware, software and network issues, and project manage specific software and hardware upgrades as directed
- Assist with Active Directory User accounts for all employees as they commence employment and manage ad hoc requests
- Assist with network security of the National Storage Group Wide Area Network (WAN) and effectively resolve issues as required, including relevant escalations
- Assist with centre acquisitions, SiteLink conversions and site implementations as directed. This includes preparing Telco account migrations and productive relationships with external suppliers

**About You**
- Knowledge of computer hardware and software (including Microsoft Operating Systems) is compulsory
- Level 1 support experience is desirable
- Previous customer service experience
- Intermediate or high level of knowledge in Office products such as Excel, Word and Outlook
- Knowledge and understanding of Windows Networking and TCP/IP is desirable
- The ability to work autonomously and proactively where required with strong written, oral communication and interpersonal skills
- Willingness to learn, strong attention to detail and adaptable in an environment of improvement

**Benefits - Why Work With Us?**
- Work as part of a high performing team in a growth business with the opportunity for 1 on 1 mentoring/coaching
- Work from home 1 day per week arrangement
- Access a range of benefits including our discretionary bonus scheme, paid parental leave and wellbeing subsidies
- Grow with an innovative ASX 200 listed business that values teamwork, care & excellence


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