Desk Side

SNC-Lavalin is one of the world’s leading professional services and project management organisations since 1911 with over 30,000 employees worldwide. We create sustainable solutions that connect people, data and technology to design, deliver and operate the most complex projects across the world. We are committed to having a diverse, flexible, and inclusive team that drives and shapes our business and we are proud to create opportunities for enthusiastic individuals looking to build their careers in Australia and globally.

In Australia we are a growing team with a 5-year strategy. We are building into the current and future needs of industry agile individuals to help lead our growth plans.

**Role Summary**

We are seeking to recruit staff to join our Information Technology Services - ANZ team in supporting and serving our business in a busy and fast paced changing environment based from our Brisbane CBD office.

The Desk Side & Technology Support Analyst will provide general troubleshooting and support of the SNC-Lavalin Atkin’s desktop computing environment based on incidents service requests logged via the Global Service Desk and My IT system.

Key responsibilities include, but are not limited to:

- Management of 2nd line incidents and service requests assigned via queue system within defined SLAs
- Deploy and setup computers and peripherals; Asset and inventory check according to IT Services standards and workflow procedures
- Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests
- Support business conference meetings, troubleshooting and maintenance of meeting room equipment such as Polycom and Crestron
- Work with global team colleagues on issue resolution
- Support the set-up of new offices, sites or projects within Australia & New Zealand

**Desired Skills, Experience and Capabilities**
- Working IT experience of an ITIL Service Management environment
- Understanding of a Corporate IT environment
- Experience of working to (and exceeding) Service Level Agreements
- Broad technical understanding of Microsoft Windows 7 & 10, MS Office and MS Cloud solutions (One Drive, Intune) / Office 365
- Business focused approach and good customer service skills
- Experience of data analysis and good numeracy, analytical & reporting skills

**ADDITIONAL INFORMATION