Service Delivery Analyst

3 weeks ago

Melbourne, Australia Centorrino Technologies Full time

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies

At Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture.

But we're not stopping there. We're on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. Join us in building a truly exceptional company, dedicated to continuous improvement.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Service Delivery Analyst

**Requirements**:
**Here's what you'll be doing**:

- Supporting the service delivery managers and service management (ITIL) teams in day-to-day tasks
- Building and maintaining relationships with our customers, predominantly remotely through various engagements
- Collaborating with your peers who reside in technical and client-facing teams, to achieve successful outcomes for the customer
- Reviewing, assessing and presenting monthly service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made
- Serving as an escalation and contact point for our customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner

**Here's what you'll bring**:

- A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives in, including your peers and your customers
- Excellent listening, negotiation and presentation abilities
- A technical understanding, or the ability to learn technological product services quickly
- Understanding technical issues and jargon, and translating this back to customers to understand

All team members are required to have a valid state-based Working with Children Check (WWCC), Police check, and be entitled to work in Australia.

**Benefits**

**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

  • Geospatial Analyst

    3 days ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Geo Spatial Analyst** **Experience : 4 (Min) - 10 (Max)** **Location: Melbourne** **Skills Set : GIS Concepts & amp; amp; Core spatial Data Analysis-1** **About Delivery Centric**: Delivery Centric is a customer-focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and...

  • Agile Delivery Lead

    3 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We’d welcome you to apply! **Job Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital Portfolio** **Location: Melbourne, VIC** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...

  • Security Infrastructure Analyst

    1 week ago

    Melbourne, Australia Delivery Centric Technologies Full time

    We are currently looking for **Security Infrastructure Analyst** who are based out of **Brisbane, Canberra, Melbourne,** to help our clients deliver solutions. **Role Title**:Security Infrastructure Analyst **Location**:Brisbane, Canberra, Melbourne, **Employment Type**:Full Time **Responsibilities and Duties** **Personnel must hold a Baseline Security...

  • IT Service Delivery Analyst

    2 weeks ago

    Melbourne, Australia Ramsay Health Care Full time

    Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights! Join our VIC IT Service Delivery team as a IT Service Desk Analyst and embark on a journey of professional growth and innovation. **What’s on Offer?** - Full-time, 6-month fixed term contract. - Based in Melbourne - must be willing to travel...

  • IT Service Delivery Analyst

    2 weeks ago

    Melbourne, Australia Symal Infrastructure Full time

    **Make it yours.** Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen. **This is Symal** Symal is a trusted partner in the building and construction industry. We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse...

  • Geospatial Analyst

    6 days ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Job descriptionRole: Geo Spatial AnalystExperience : 4 (Min Max)Location: MelbourneSkills Set : GIS Concepts & amp; amp; Core spatial Data Analysis-1About Delivery Centric:Delivery Centric is a customer-focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take...

  • IT Service Delivery Analyst

    5 days ago

    Melbourne, Victoria, Australia Ramsay Health Care Full time

    Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights Join our VIC IT Service Delivery team as a IT Service Desk Analyst and embark on a journey of professional growth and innovation.What's on Offer? Fulltime, 6month fixed term contract. Based in Melbourne must be willing to travel to metro and...

  • Agile Delivery Lead

    5 days ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We'd welcome you to applyJob Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital PortfolioLocation: Melbourne, VICEmployment type: ContractAbout Delivery Centric:Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a...

  • Service Desk Analyst

    2 months ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Technical Analyst

    2 months ago

    Melbourne, Australia Delivery Centric Technologies Full time

    Role: Technical Analyst **Job description** SkillRequirements Analysis, As Is/To Be Analysis, Technical gap analysis, Technical process design/workflows, User story/Acceptance criteria writing, MS/API, Cloud platform This request is for BA role for product guardrails which will support delivery of ITaaS API commitment in FY23. This team would sit under SED...

  • IT Service Delivery Analyst

    5 days ago

    Melbourne, Victoria, Australia Symal Infrastructure Full time

    Make it yours.Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen.This is SymalSymal is a trusted partner in the building and construction industry.We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse sectors. Our...

  • IT Service Delivery Analyst

    6 days ago

    Melbourne, Australia Symal Shared Services Full time

    Make it yours. Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen. This is Symal Symal is a trusted partner in the building and construction industry. We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse sectors. Our...

  • Service Desk Analyst

    6 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream's Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in...

  • IT Service Delivery Analyst

    6 days ago

    Melbourne, Victoria, Australia Symal Shared Services Full time

    Make it yours. Experience the excitement of building a career in an evolving construction business where people and performance make amazing things happen. This is Symal Symal is a trusted partner in the building and construction industry. We're an evolving and cohesive group of businesses offering fully integrated civil solutions across diverse sectors. Our...

  • ERP Analyst

    6 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for an ERP Analyst (Jobpac) to join Service Stream in our Corporate sector based in Parramatta, NSW or Melbourne, VIC About the Role Service Stream's Corporate division is seeking a ERP Analyst (Jobpac) to join our growing company. Reporting to the Head of IT Delivery Operations & Business...

  • Service Delivery Analyst

    6 days ago

    Melbourne, Victoria, Australia Centorrino Technologies Full time

    Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino TechnologiesAt Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech...

  • ERP Analyst

    2 months ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for an ERP Analyst (Jobpac) to join Service Stream in our Corporate sector based in Parramatta, NSW or Melbourne, VIC About the Role Service Stream’s Corporate division is seeking a ERP Analyst (Jobpac) to join our growing company. Reporting to the Head of IT Delivery Operations & Business...

  • Erp Analyst

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary Location VIC - Melbourne Job Description Summary An exciting opportunity has arisen for an ERP Analyst (Jobpac) to join Service Stream in our Corporate sector based in Parramatta, NSW or Melbourne, VIC About the Role Service Stream's Corporate division is seeking a ERP Analyst (Jobpac) to join our growing company.Reporting to the Head of IT Delivery...

  • Integration Consultant

    2 weeks ago

    Melbourne, Australia Leonardo Delivery Pty Ltd Full time

    Leonardo Delivery Pty Ltd is seeking a full-time Integration Consultant (webMethods)/Analyst Programmer. The salary offered is $120,000 - $140,000 per annum plus superannuation. **Duties and Responsibilities** Working with the external stakeholders, this role focuses on the architect, design, and development of webMethods Integration solutions....