Launch Manager

4 weeks ago

Sydney, Australia Careers at Eucalyptus Full time

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard - and we're gonna need all the help we can get

**About Eucalyptus**

**Eucalyptus** (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 4 brands (Juniper, Pilot, Kin & Software) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We've raised over $140M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new health conditions.

We're looking to continue building our team of executional weapons who are passionate about healthcare, aren't afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

**About the role**

We're looking for a **Launch Manager** to take ownership, from concept through to delivery, of a key cross-functional initiative on the most impactful and important ventures in the business.

The Launch team consists of a small group of self-motivated, analytical and executional powerhouses, who thrive under pressure to meet ambitious timelines, and in turn, are entrusted with significant degrees of autonomy and the opportunity to rapidly develop their skills and career. The team works directly under one of the founders (Chief Strategy Officer), and is hyper-focused on launching new business-defining ventures.

Right now, that venture is global expansion. In the last 15 months, we have transitioned from operating in a single market to successfully operationalising across Australia, the UK, Germany, the Philippines, and Japan (launching soon). We have set our sights a further 3-5 markets in the next 12 months, and are looking to expand our team to ensure we are able to deliver on our ambitious roadmap.

As we expand and complexity in the business increases, there will be launch opportunities such as new brands, markets, partnerships, payment models, conditions, products, processes or distribution channels. In the past, these roles have been the training grounds for leaders who would eventually become country managers, product leads and brand founders.

**What you'll do: Some of the key responsibilities while we focus on International Launch**
- Conduct market evaluation, sizing and primary research (through expert and partner interviews, and fieldwork) to build conviction in the business case for Eucalyptus to expand its patient base into new geographies
- Find, evaluate, sign and onboard a range of commercial and operational partners to help us deliver our end to end patient experience
- Scope, plan and execute an end-to-end patient experience that is localised to the unique challenges and needs of each market, including laying out the optimal business model, speccing out engineering builds required, conducting end to end user testing, managing the stakeholders and inputs you need from across the organisation and setting up the product for launch
- Build and align others to a cross-functional workplan, ensuring that ambitious timelines are set and met
- Support the sourcing and end-to-end recruitment of key roles in new markets
- Build and onboard day 1 team for a new market, and help them execute and scale through the first 90-180 days of operation ($0-$10m ARR)

**About you (Skills and experiences)**
- 4+ years in a high performance environment eg. MBB, investment banking, law, tech or a high growth start up
- **A skilled problem solver, with a **_bias for action_**: Robust analytical capabilities & attention to detail, with the ability to synthesise findings, draw out insights and execute on recommendations. However, **strategy is simple**, achieving it through flawless execution is what's hard. Maintaining momentum will require good judgment and acting quickly within a fast-paced environment.
- **Manage many things at once, and thrive under pressure by **_leaning into discomfort_**: Strong ability to prioritise, take initiative to manage a project end to end and communicate what's important to key stakeholders. You understand what's required to move mountains and uncertainty is your sweet spot, as it's you understand that through experiences, there is where significant personal growth to be found.
- **Ability to influence witho

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