Customer Experience

2 weeks ago

Sydney, Australia Investa Full time

**We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.**

Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive. We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future.

Investa is currently seeking a highly motivated individual to join our Customer Experience Team as a **Customer Experience & Marketing Manager**. In this role, you will be responsible for creating exceptional tenant experiences and driving marketing performance.
As the **Customer Experience & Marketing Manager**, you will deliver a seamless tenant experience through events, while also developing and executing marketing campaigns that increase engagement with our tenants and team. This dynamic role requires strong communication skills, marketing and event experience, organisation, and time management to ensure success.
At Investa, we are a people-first business that is passionate about what we do. By working collaboratively with the team and wider business, you will have the opportunity to go on an amazing journey with us. Our positive and inclusive company culture values teamwork, innovation, and employee well-being, making Investa a great place to work.
**Key responsibilities but are not limited to**:

- Managing event activation for two assets
- Implement customer-centric model for your portfolio and drive the tenant engagement plans
- Build strong tenant relationships
- Partner with your team to enhance tenant engagement plans
- Increase engagement for Investa's base building, through our occupant experience app, Insite and events
- Manage external contractors and agencies for content and activations
- Write monthly team newsletters and manage Insite content with the support from your team
- Manage design and artwork for campaigns and activations in Canva for the team
- Provide operational support for the Property Managers
- Partner with onsite concierge services and our content provider to deliver successful in-building events
- Support retailers with promotional opportunities through Insite engagement programs

**What you will need to be successful**:

- Tertiary qualification in property and/or related customer service discipline advantageous but not essential
- Proven content writing and publishing skills in a digital environment
- Strong administration skills
- Strong organisation skills and time management
- Experience managing events and campaigns
- Competent in MS Word and Excel
- Marketing and design skills in Canva across digital marketing and other modalities
- Ability to build strong relationship, show empathy, active listening and collaborate with others
- Clear communication skills both verbal and written, creative writing and light report writing
- Ability to prioritise and manage time effectively
- Able to analyse data and make recommendations

**Why join Investa?**
- Recognised as:

- AFR Boss Best Places to Work (Property, Construction, Transport sector) - First Place - 2021
- Australian HR Awards - Excellence Award: Best Workplace Flexibility Program
- HRD - Employer of Choice 2021
- Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality for 2021-23
- Australian Business Awards - Employer of Choice 2020
- Flexible work options available to all employees
- Unique company culture and friendly work environment
- Finalists in the 2020 Property Council of Australia/Rider Levett Bucknall Innovation & Excellence Awards for Diversity (< 250 employees) reflecting our commitment to diversity and inclusion
- Investment in employee wellbeing, career development and sustainability
- Financial and leave assistance for further education
- Generous parental leave benefits
- Payment of professional membership fees

At Investa, we know flexibility makes us more productive, contributes to health and wellbeing and drives employee engagement outcomes. We know our people have lives outside of work, and we absolutely want everyone to bring their best-selves to work every day. We also know that we want to do what we can to make the work-life blend for you as easy as possible. That’s why we have 21 different types of flexible working options. Everything from Flex Leave to Flex Place, Flex Hours and of course Flex Part-Time. The options are unlimited - talk to us about what works for you, and we’ll do our best to make it work for us too.

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