Team Leader Networks

4 weeks ago

Preston, Australia Melbourne Polytechnic Full time

**POSITION NUMBER**

3804
- **DEPARTMENT**

Information and Communication Technology (ICT)
- **ROLE TYPE**

Non-teaching
- **JOB TYPE**

Full time
- **CONTRACT**

Ongoing
- **LOCATION**

Preston
- **APPLICATIONS CLOSE**

21 March 2024**TEAM LEADER NETWORKS & DATA CENTRE OPERATIONS**:

- **Full Time, Ongoing Role - Annual Salary $120,000 + Super**:

- **Utilise your leadership skills in a dedicated and passionate ICT team**:

- **Located at our Preston campus, close to public transport and the Preston market**

**About the Organisation**:
Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

**About the Role**:
The Team Leader Networks and Data Centre Operations is responsible for providing leadership and coordination of the Networks and Data Operations team, you will provide effective and efficient management of day to day activities coordinating assigned Incidents and Requests to appropriate team resources, ensuring that service level targets are met and services meet the requirement of Melbourne Polytechnic.

Additionally, you will will collaborate with all ICT teams, providing expert advice and technical direction for ICT initiatives and projects related to Infrastructure Operations ensuring that the best fit and appropriate solution is achieved, and that appropriate technical resources are engaged.

**Duties**:

- Provide leadership of the Networks & Data Centre team, coordinating allocation of ITSM Requests and Incidents for the day to day BAU, and provide the primary escalation point for urgent or major incidents.
- Coordinate and prioritise projects related to the Infrastructure team, allocating resources and ensuring that project deliverables and timelines are agreed and achieved.
- Provide technical and operational oversite of all MP data centres, enterprise networks and communication rooms.
- Ensure that network and ICT security technologies and systems are implemented and supported.
- Actively participate in the overall implementation of the ITIL Service Management framework in order to provide the basis for continuous improvement in quality levels and cost effectiveness and reduced downtime.
- Recruit, develop and retain staff to deliver a nominated subset of the overall department services, and to develop new and changed and emerging services.
- Develop ICT budgets and operational plans and contribute to overall ICT strategic planning.

For a full list of key responsibilities and duties, please view the **position description**.

**Skills and Experience Required**:

- Extensive knowledge of ICT Infrastructure systems and architectures obtained through formal post-secondary qualifications, or extensive work experience or a combination of both.
- Broad technical knowledge and experience, in both hardware and software, of enterprise networks, datacenters, ICT Infrastructure systems, AV Infrastructure, ICT Security and associated systems and architectures.
- Demonstrated ability to provide leadership to a team, creating an inclusive and positive team culture, with experience in line management, resource management, coaching, development plans, mentoring and staff development.
- Demonstrated knowledge of the ITIL service management framework, and the ability to deliver services in a Cycle of Continual Service Improvement.
- Ability to prioritise workloads assigning resources to projects and delivering ICT technical project work packages based on agreed timelines.
- Demonstrated ability to develop and manage budgets, as well as operational plans.
- Current, valid National Police Check and Working with Children Check (Employee).

**How to Apply**:

- Current CV
- Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the **position description**)

**Recruitment Agencies**:
Please be aware for us to engage with you, we require internal pre-approval and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.

**Diversity and Inclusion**:

- Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a child safe organisation, by ensuring that children and young people are protected from abuse or harm._

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