Solutions Delivery Specialist

2 months ago

Melbourne, Australia Itron Full time

Itron enables utilities and cities to deliver critical infrastructure services safely, securely, and reliably in more than one hundred (100) countries. Our portfolio of smart networks, software, services, meters, and sensors helps our customers better manage electricity, gas, and water resources for the people they serve. By collaborating with our customers to ensure their success, we help improve the quality of life, ensure safety, and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world.

The Solutions Delivery Specialist is responsible for developing professional services resource estimates and cost models, which are used to generate quotations for Itron customers. The Solution Delivery Specialist manages cost/price deliverables from cross-functional Pursuit Teams including Itron experts in various fields to produce comprehensive quotations for simple and complex opportunities. This role includes interaction with every part of Itron including Subject Matter Experts (SME), Delivery, Business Development, Product Business Units, Legal, and Finance.

**Duties & Responsibilities**:

- Create and submit Professional Services cost models which are direct inputs to quotes to Itron customers. These include responses to Requests for Information (RFIs) and Requests for Proposals (RFPs).
- Collaborate with a Pursuit Team made up of personnel from Sales, Product Management, Services, Legal, external 3rd party vendors, and other departments.
- Create cost models for services and training, detailing price, cost, and gross margin. Day-to-day engagement with the Services Delivery and other teams, in order to fully understand an opportunity’s requirements and Itron’s proposed response.
- Incorporate complex tools such as the Salesforce/Conga pricing system, detailed Excel templates and calculators, and customer
- or opportunity-specific pricing templates.
- Gain and maintain an understanding of current Itron Solutions to complete and be able to interpret comprehensive quotation requests from Sales and Delivery team.
- Regularly attend and sometimes organize team meetings, document follow-up activities, and coordinate and report out on action items.
- Lead the services pricing response to RFPs that are complex and require multiple pricing scenarios, facilitating collaborative workstreams as required.
- Adapt, refine, and/or develop templates, work structure, and frameworks to continuously improve output efficiency and scale.
- Contribute to process improvement initiatives.
- In addition to contributing cost models to large, cross-functional pursuit team efforts, lead and coordinate costing, scoping, and other response preparation for straightforward, well-defined solution proposals.

**Preferred Skills & Experience**:

- General business background with good technical understanding.
- BA/B.Eng/B.Bus or similar degree, or 4+ years experience in sales or bid management, ideally in the Utility, Energy, Technology, or Federal/Defence spaces.
- Analytical skills to assess, debug, and improve pricing/costing tools.
- Strong written and verbal communication and presentation skills, including proficiency creating compelling, professional materials for internal and customer consumption.
- Ability to work effectively in cross-functional teams, participating in group discussions, making and honoring commitments for actions and deliverables, and holding others accountable for the same, while maintaining professional and amicable relationships.
- Previous experience with Microsoft Office Suite with an emphasis in Excel and Word, SharePoint, PowerPoint, and Salesforce/CONGA.

**Travel**: 1-10%

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.

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