Solutions Delivery Lead

4 days ago


Melbourne, Australia Civica UK Ltd Full time

Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

**The role**

We are looking for an experienced Solutions Delivery Lead to join our team. As the Solution Delivery Lead within the Australian Central Services (CS) team, you will be responsible for leading the technical team in the delivery of infrastructure solutions to Civica’s customers and internal business units within the Asia Pacific region.

You will assist the Solution Delivery Manager with managing team engineering resources and driving project deliverables to meet the desired solution outcomes.

You will contribute to managing elements of the solution lifecycle, from technical implementation, reporting and handover to business-as-usual.

Your previous people management experience will ensure the effective leadership to the engineering team including initiating regular one-on-one’s, regular objective reviews, personal development planning and supporting training goals.

**We welcome your unique talents**

**Your skills and experience**
- Ability to work under broad direction, often self-initiated.
- Acute awareness of the needs of diverse stakeholders and an ability to adapt approach to demonstrate understanding.
- Design, implement and promote optimal solutions to deliver against customer needs (including the management of objections and challenging stakeholders).
- Strong communication skills to speak to customers, vendors and delivery team members daily as well as excellent written communication skills to create detailed reports.
- Highly organised with the confidence to offer ideas and solutions, and to question the validity of information.
- Knowledge and understanding of the software development lifecycle.
- Directly address customer complaints and problems, embracing good customer service skills.
- Commercial judgment and acumen.
- Positively engages change.
- Provides professional leadership and actively promotes and embody Civica’s core values of Knowledge, Integrity and Action.

**Why you’ll love working with us** We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon So here at Civica, we look after you. Here’s what you can expect: - **Career opportunities** - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business - Flexible work - we have the technology and tools to support you to work from that tropical paradise you’ve dreamed ofor even if you just prefer to work from home and come into our offices now and then to catch up and socialise with colleagues - **We’re all different **- and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old - **Focus on learning**- there are heaps of opportunities to enable you to grow and be your best.


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