![Avis Budget Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service
4 weeks ago
As a Customer Service / Rental Sales Agent you are responsible for assisting customers with their rental needs and promoting the company's products and services. This position involves interacting with customers, processing rental agreements and payments, and providing information on rental rates and policies. A Rental Sales Agent may also be responsible for checking vehicles in and out, conducting inspections, and upselling additional products and services. This position typically requires excellent customer service skills, ability to sell and to work in a fast-paced environment.
**Some specific responsibilities of a Rental Sales Agent may include**:
- Greeting customers and listening to their needs to determine the best rental options
- Processing rental agreements and payments providing information on rental rates and policies and available vehicles
- Upselling additional products and services, such as coverage and GPS navigation systems
- Outlining and clarifying final charges to customers and collecting rental agreement receipt signatures
- Providing assistance with directions and travel information
- Maintaining accurate records and completing paperwork
- Resolving customer complaints and issues in a timely and professional manner
- Ensuring that safety and security protocols are followed at all times.
**Requirements**:
- High school diploma or equivalent level of education will be a plus
- Fluency in spoken and written English
- Prior sales or customer service experience, particularly in the car rental, retail or hospitality sectors, with 1-2 years preferred
- Valid driver's license with a clean driving record
- Openness to working flexible schedules, including weekends
- Proven proficiency in communication and interpersonal skills
- A team-oriented approach
- Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting
- A friendly, upbeat, and proactive attitude.
**Benefits and Perks**
- **Hourly pay** +**loadings +** **performance incentives**:
- **Wellbeing programme** incl. **life insurance** + **discounted health insurance** + **superannuation** options
- Access to **Perkbox** **- discounts and offers** with hundreds of retailers and big brands, including on **cinema tickets**, **fitness classes**, **shopping discounts** and much more
- Employee discounts on **car rental** across Avis Budget Group
- Employee Assistance Programme **(EAP)** provided by Converge - 24/7 support for your mental health and wellbeing
- **Full training provided** to help you achieve your goals & reach your potential
**About Avis Budget Group**
We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex** - we're leading the way for the global mobility industry.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
**Job Type**: Part-time
**Benefits**:
- Employee discount
- Referral program
Schedule:
- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating roster
Supplemental pay types:
- Overtime pay
- Performance bonus
Licence/Certification:
- Driver Licence (required)
Work Authorisation:
- Australia (required)
Work Location: In person
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