![Queensland Building and Construction Commission](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
1 week ago
The QBCC supports the growing Queensland community by providing information, advice and regulation to ensure the maintenance of proper building standards and remedies for defective building work.
By doing this we promote confidence in the building and construction industry.Led by the Commissioner and governed by a board, the QBCC consists of skilled, expert staff who work hard to meet the needs of industry participants and the community.
The Commission regulates the building industry throughout Queensland.To provide the best customer service possible, service centres are located throughout the State, including Brisbane, Gold Coast, Sunshine Coast, Toowoomba, Maryborough, Rockhampton, Mackay, Townsville, and Cairns.
Industry stakeholders and the community are also able to engage with the QBCC online or over the phone.With 5.224 million people currently living in Queensland and more than 233,000 of those residents working in the construction sector, the QBCC has an important task in serving our customers, contributing to the growth of the Queensland economy and regulating the industry.
The aim of this role is to:
- Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products.
- Interpret and assist with matters relating to the delivery of QBCC's services
These services include:
(b) Home Warranty Scheme
(c) Contractor compliance
(d) Building dispute management
(e) General Enquires
- Maintain knowledge of QBCC's information and services; and participate in ongoing review, quality assurance, and regular training.
- Apply, advise on, and interpret legislation and policy standards to deliver continuted high quality customer service.
- Achieve team goals through being flexible, adopting continuous improvement attitude and change engagement along with participation in various regional service centre initiatives and functions as a member of a team.
- Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.
For further information and the full list of Key outcomes/Accountabilities and how to apply, please refer to the Role Description and Information for Applicants attachments.
Job Ad Reference:
QLD/503735
Advertising closes Friday 11th August 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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