Ed Clerical Manager

2 weeks ago

Heidelberg, Australia Austin Health Full time

**Leadership role in Emergency**:

- **Full time, Ongoing role**:

- **Based at Austin Hospital**

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

**About the Emergency Department**

The Emergency Department services approximately 85,000 patients per year, about 20% of whom are paediatric patients. The admission rate is of the order of 30%. The Emergency Department aims to assess, manage and admit patients from a broad range of specialities, within the targets set by the by the Department of Human Services (DoH). This service will be delivered in a timely, compassionate and appropriate manner, enhanced through teaching, research and the development of new technologies and processes. The Emergency Department is a large, state of the art facility which assists our multidisciplinary team in its quality service delivery.

**About the role**

The ED Clerical Manager is responsible for the support, supervision and organisation of clerical staff of the Emergency Department, which includes Emergency Department and Short Stay Unit.

This includes day-to-day service delivery, people management, financial accountability (i.e. budget management and billing functions), quality assurance and improvement requirements, and data reporting.

**About you**

The ED Clerical Manager will be a highly driven and innovative individual with a keen eye for process improvement opportunities. A team player who can motivate and advocate for inspired changes to traditional ways of doing. Supremely organised, with an eye for detail and capable of managing a range of priorities, people and timelines - this position is looking for someone who is up for a challenge and likes to be involved in the inner workings of a complex organisation.

To be successful in this role you'll bring with you:

- Clerical experience in a medium to large complex health service.
- Previous management experience (minimum of 3 years)
- Demonstrated ability to develop and deliver exceptional customer services
- Knowledge of legal requirements pertaining to patient records management

**Our benefits**

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
- Mentoring, learning and career development opportunities
- Onsite childcare, easy access via public transport, discounted car parking and end of journey facilities for cyclists
- Five weeks annual leave, plus purchased leave options

**Inclusion at Austin**

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