Customer Service

3 weeks ago

Noble Park North, Australia Victory Curtains and Blinds Full time

Victory Curtain and Blinds have been providing Australian homeowners with premium custom-made window furnishings for over 30 years.

We are looking to grow our team, and we have two roles available within our Customer Contact Team.

**Service & Warranty**

This role coordinates after sales service and warranty claims from query to resolution.
- Coordinate product fault requests / evidence, service requests and claim management.
- Investigate queries and claims.
- Review complex requests with management for guidance and approvals.
- Ensure all repairs, reworks and service calls are actioned, and communicated to the customer.
- Ensure customers are kept up to date with their order status and are aware of possible issues or delays in supply.

**Scheduling**

This coordinates product installation bookings with customers.
- Coordinate installation bookings with customers.
- Ensure installer runs are efficient and meet job allocation requirements.
- Process customer payments and generate invoicing.
- Ensure customers and installers are kept up to date and are aware of possible issues or changes.

**Skills and Experience**
- Prior experience working in similar roles is desired.
- Excellent internal and external customer service skills.
- Good problem solving capability.
- Ability to multi-task and work within deadlines.
- Customer focused and results oriented.

**Our Offer**
- Growing business
- Induction and on-the-job training
- Prospects for hybrid work after full training
- On site parking
- Staff, friends and family discounts after probation
- Well communicated Business Plans with monthly Town Hall updates

These roles are integral for the delivery of the customer service standards that our business strives to deliver.

**Job Types**: Full-time, Permanent

**Salary**: $27.00 - $33.00 per hour

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift

Application Question(s):

- Which role are you most interested in - Service & Warranty or Scheduling?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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