Customer Service
1 week ago
Victory Curtain and Blinds have been providing Australian homeowners with premium custom-made window furnishings for over 30 years.
We are looking to grow our team, and we have two roles available within our Customer Contact Team.
**Service & Warranty**
This role coordinates after sales service and warranty claims from query to resolution.
- Coordinate product fault requests / evidence, service requests and claim management.
- Investigate queries and claims.
- Review complex requests with management for guidance and approvals.
- Ensure all repairs, reworks and service calls are actioned, and communicated to the customer.
- Ensure customers are kept up to date with their order status and are aware of possible issues or delays in supply.
**Scheduling**
This coordinates product installation bookings with customers.
- Coordinate installation bookings with customers.
- Ensure installer runs are efficient and meet job allocation requirements.
- Process customer payments and generate invoicing.
- Ensure customers and installers are kept up to date and are aware of possible issues or changes.
**Skills and Experience**
- Prior experience working in similar roles is desired.
- Excellent internal and external customer service skills.
- Good problem solving capability.
- Ability to multi-task and work within deadlines.
- Customer focused and results oriented.
**Our Offer**
- Growing business
- Induction and on-the-job training
- Prospects for hybrid work after full training
- On site parking
- Staff, friends and family discounts after probation
- Well communicated Business Plans with monthly Town Hall updates
These roles are integral for the delivery of the customer service standards that our business strives to deliver.
**Job Types**: Full-time, Permanent
**Salary**: $27.00 - $33.00 per hour
**Benefits**:
- Employee discount
- Work from home
Schedule:
- 8 hour shift
Application Question(s):
- Which role are you most interested in - Service & Warranty or Scheduling?
**Experience**:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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