Customer Service Officer

1 week ago


Noble Park, Australia Nationwide Group Full time

**Customer Service Officer - Inbound Call Centre Support -NO COLD CALLING-**

We are currently seeking a Customer Service & Contact Centre Operator in Melbourne
- Immediate Start
- $25 - $30 per hour plus superannuation
- Insurance & accommodation discounts

**Who we are**
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.
We are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.

**About the role**

This is not your average Call centre job Our fun and friendly call centre offers a challenging and varied role where every day is different.

The environment is fast-paced and busy, and the dispatch team is dedicated to ensuring our customers receive timely service every time.

**Duties and responsibilities**
- Respond to inbound telephone calls
- Support customer service queries and providing updates and ETAs
- Planning and dispatching tow trucks in accordance with customer timeframes and workloads.
- Providing the highest level of customer service and communication
- Answering customer calls, service queries

**Skills & Experience**

**Furthermore, you will have**: Strong written and verbal communication skills.
Excellent time management skills and ability to prioritise tasks.
Ability to communicate and work well with all types of internal and external customers.
Experience in a high paced environment
Proficient/clear communication skills
Proficient with computers and the ability to quickly learn new systems

**Why work with Nationwide group**
- There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:

- An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts;
- An employee assistance program;
- Professional development - we’ve won awards for our investment in our people
- Genuine opportunities for career progression - we promote internally first.
- Flexible working arrangements

**How to apply**
To APPLY, please submit your resume and cover letter (.docx or.pdf formats accepted only).
Nationwide Group is a smoke free workplace.
No recruitment agencies please.

**Schedule for this job**
- 8 hour shift
- Night shift
- Weekends

**Benefits offered**
- Wellness program
- On-site gym
- Employee assistance program



  • Noble Park North, Australia IntoWork Australia Full time

    **Location**: - Noble Park North, Victoria**Category**: - Admin and Secretarial **Work type**: - Permanent **About Us** **The Company** Our client is a leading provider of electrical interconnection and automation technologies. Their products are engineering tools which connect, measure, control and interlink industries around the world. **The...


  • Noble Park North, Australia IntoWork Australia Full time

    **Location**: - Noble Park North, Victoria**Category**: - Admin and Secretarial **Work type**: - Permanent **About Us** **The Company** Our client is a leading provider of electrical interconnection and automation technologies. Their products are engineering tools which connect, measure, control and interlink industries around the world. **The...


  • Noble Park North, Australia Kez's Kitchen Full time

    **What you will be doing**: We have a fantastic opportunity for an experienced & attentive Customer Service Officer to work with a passionate, united team to help take our business to the next level. You will own and drive the Customer Service function at Kez’s Kitchen whilst working closely with a supportive and collaborative sales team. This role will...


  • Noble Park, Australia Nickel Recruitment Full time

    Noble Park - Inbound Customer Service - No Sales - Full Time or Minimum 3-4 Days Per Week - NOBLE PARK - Inbound Customer Service - No Sales - Minimum 3 Days Per Week Join Our Dynamic Team as a Customer Service Representative! Are you ready to embark on an exciting career journey where every call is an opportunity to make a difference? We're seeking...

  • Customer Service

    2 weeks ago


    Noble Park, Australia Nationwide Group Full time

    Employer of Choice - Australian Business Awards 2020 and 2021! - Flexible working arrangements | Insurance & accommodation discounts - $25 - $30 per hour plus superannuation and insurance discounts **Who we are** Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. We are...


  • Wetherill Park, Australia Chandler Macleod Full time

    Join a fantastic team of customer service officers in Wetherill Park, Sydney! Our client is seeking an experienced and confident customer service officer to bring their skillset to our established client and make a valuable contribution to the team. As a leading provider in the construction industry, our client requires confident and KPI focused individuals...


  • Kings Park, Australia Pirtek Full time

    **The Company** Pirtek, a proudly 100% privately owned Australian company with over 40 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth...


  • Kings Park, Australia Pirtek Full time

    **The Company** Pirtek, a proudly 100% privately owned Australian company with over 40 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth...


  • Noble Park, Australia Pricebreakers Full time

    Dynamic and rewarding team environment - Make a real difference to those supported by the NDIS - The successful applicant will strive to provide exceptional customer service to NDIS participants to enable them to maximise their funding and achieve their personal goals. - Work / life balance. Monday - Friday. No weekend work required as we realise that your...


  • Arndell Park, Australia talent focus Full time

    Looking for all Customer Service Officer's! **Blacktown location** *** **$63K + SUPER** Is a Multinational Global brand specialising in manufacturing and distribution of industrial products to its users. They are a brand that has been in the Australian market for over 100 years supporting their clients with quality and innovative products with an...

  • Customer Service

    2 weeks ago


    Noble Park North, Australia In2 Performance Full time

    **JOB DESCRIPTION & RESPONSIBILITY STATEMENT** **POST TITLE**: Customer Service **ROLE & PURPOSE OF POSITION** The role of Customer Service for In2 Performance is responsible for the process of signing up new members, admin work, performing gym floor checks, providing new and existing members with the highest hospitality and experience to ensure they are...


  • Osborne Park, Australia Momentum Consulting Group Pty Ltd Full time

    **Our client works with automotive parts in Osborne Park and are currently seeking two reliable Customer Service Officers to join their friendly team!**_ **Benefits**: - Monday to Friday - Free on-site parking - Friendly and enthusiastic team - Opportunity to move into a permanent role **As a Customer Service Officer you will be responsible for the...


  • Parramatta Park, Queensland, Australia West Recruitment Pty Ltd Full time

    Customer Service Officer - Dispute Resolutions JobsWork type: Full TimeReference ID:Contact: Alece O'HaraEmail: aleceohara@westrecruitment.com.auCall: 0483 945 775West Sector: Business SupportJob Summary- Work From Home 3 days per week- $68,530 + Superannuation- Erskine Park LocationJob DescriptionAbout your new employer:West Recruitment is partnering with a...


  • Wetherill Park, Australia CSR Full time

    Customer Service Officer - Wetherill Park CSR is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. THE ROLE CSR have an...

  • Service Technician

    4 weeks ago


    Noble Park, Australia Superior People Recruitment Full time

    Our client is eekeing a Service Tehnician, to provide in-house and on-site technical support to customers by researching and answering questions, troubleshooting problems and completing repairs to a high standard. Main Responsibitlities include; - Perform general maintenance and repair work on both client and company owned equipment, including X-Ray...


  • Macquarie Park, Australia SMS Professional Full time

    We are urgently looking for an experienced Customer service operator to join this global organisation. Starting as a temp then transition to perm, working from the office in Smithfield, you will see yourself move into the new offices with the rest of the Customer Service team in Macquarie Park, which is within walking distance from the Metro. The role will...


  • Osborne Park, Australia Wood Recruitment Full time

    Our client is seeking a dedicated Customer Service Representative to join their dynamic team. If you thrive in problem-solving, have excellent communication skills, and a commitment to delivering outstanding customer service, this is the perfect opportunity for you. **_ What you'll be doing:_** - Responding to client enquiries or complaints using online...


  • Centennial Park, Australia Talent Connect Australia Full time

    Government Role - 12 Month Contract - Centennial Park Location Talent Connect are excited to be partnering with a Government sector located in Centennial Park, currently looking for a Customer Services Officer **About the role** Deliver high quality customer service to general visitor, business and stakeholder enquiries and provide administrative support...


  • Wetherill Park, Australia HR Ambassador Full time

    Our client is a leader in the **furniture industry** and is looking for an experienced **Despatch coordinator **with exceptional **customer service **skills. **The role will include but not limited to the following**: - Answering enquiries from customers and internal staff regarding delivery issues - Provide knowledgeable, courteous and helpful customer...


  • Wetherill Park, Australia Unique Metal Laser Full time

    **About Unique Metals Laser** Proudly Australian and privately owned company, Unique Metals Laser's history stretches back to 1972. Unique Metals Laser provide high precision cutting and fabrication solutions to a variety of industries. We have 8 sites across Australia, with our corporate office located in Coopers Plains, Queensland. **About the...