Customer Service Agent

3 weeks ago

Glenorchy, Australia Woolworths Full time

**Customer Service Agent (Online Deliver Driver) - Woolworths Green Point
Woolworths Online are seeking motivated, enthusiastic and energetic people for Homeshop Driver position within our Online Shopping Department at our Green Point Tasmania Supermarket.

In this role, you will be the face of Woolworths out and about in the community, delivering groceries to customers that have placed an order online. It is a highly physical role that includes but is not limited to safely driving a light commercial vehicle whilst making deliveries, obeying all road rules, parking in safe locations, carrying out a pre-shift vehicle safety check while consistently delivering groceries in crates (up to 15-20kg) which requires repetitive bending, lifting and carrying as well as walking (often up and down flights of stairs) to the delivery point.

**Our Online Delivery Service will provides 2 delivery sessions Monday to Sunday to support the shopping requirements of our local customers. The successful applicants will be required to be available to work shifts between **5.00am to 2.00pm or 1.00pm to 10.00pm. Additional hours may be available within the store working with our teams in the Online/Replenishment Departments.
The primary objective is to ensure the safe and timely loading, delivery and unloading of groceries to meet agreed delivery schedules. To ensure a high standard of customer service by ensuring there is zero damage to customers’ property. Utilisation of ‘sign on glass’ technology for all deliveries. To manage SH&E responsibilities in line with the SH&E policy. The customer service agent is to carry out pre shift inspections of vehicles and ensure vehicles are kept clean internally and externally.

**To be considered for the role applicants would need to demonstrate the following skills or criteria:
- Exceptional customer service
- Have the ability to manage difficult customer situations
- Well developed verbal and written communication skills
- Good interpersonal skills, be friendly and courteous
- Ability to work independently
- Well presented
- Ability to work in a fast paced environment and be able to juggle a number of priorities Current Full Driver’s Licence

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You

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