Casual Customer Service Officer
1 week ago
Customer Service Officer to join the team.
You will be responsible for providing a positive customer service experience as first point of contact to Council's customers, completing a vast variety of enquiries, request and payments at the front counter and call centre.
The Customer Service Officer is also involved with and responsible for the completion of administration tasks, project work, process improvements and implementation of procedures and systems.
The successful applicant will have:
- Demonstrated abilities to work in a fastpaced changing environment with a willingness to act as a positive change agent.
- Proven experience and knowledge of cash handling, balancing, and receipting skills.
- Proven time management skills with the appropriate written and verbal communication skills to be able to meet deadlines under conflicting pressures while being committed to meeting customer expectations.
- Ability to listen, decipher and research to provide authoritative advice to customers efficiently and professionally.
Qualifications required:
- Minimum of 2 years' experience in a Customer Service environment.
Position Hours:
Casual
Salary range:
$59,172.32 to $64,999.87 plus superannuation
For further information on this position, contact Rebecca Webster Acting Coordinator Customer Service on
GCC Employee benefits:
- 14% superannuation (OTE)
- 9 day fortnight (RDO) with full time positions
- Glenorchy City Council's Enterprise Agreement 202
- Free parking
- Corporate Banking Benefits
- Corporate discounts on gym membership
- Corporate offers on Private Health Insurance
- Flexible Working Arrangements
- Paid Maternity Leave
- Learning & Development opportunities
- Annual wage increases
- Social Club
- EAP services
- Low interest personal loans (LGAT)
To be considered for this role, all applicants must:
- Address the key selection criteria in the Position Description
- Provide a current Resume
- Provide evidence of Covid19 vaccinations
- Provide a current National Police Check
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