Head of Training Governance

3 weeks ago

Gold Coast, Australia The Star Entertainment Group Full time

As the Head of Training Governance & Delivery you will be responsible for design and delivery of end-to-end learning programs across the Organisation. You will execute with excellence across the development and delivery of learning to build a competent, compliant and guest-centric organisation. The role will also lead all continual improvement offerings under The Star Academy and consider external partnerships to strengthen the offering.

You will provide management and leadership for the learning design and delivery team to consistently deliver on key priorities in a way that is scalable for growth and be responsible for ensuring suitability as it relates to learning design and delivery across The Star Entertainment Group.

**Key responsibilities**
- Design, implement and manage the learning road map in conjunction with relevant stakeholders for future growth and to ensure regulatory compliance
- Provide reports to the Chief People & Performance Officer to analyse organisational trends to uncover root cause issues requiring Learning interventions
- Provide coaching and facilitation support for senior leaders working with the Head of Capability & Culture
- Liaise with Star Academy Manager to incorporate leadership, compliance, guest excellence and technical learning into the development of programs
- Ensure learning content and curriculum is regularly reviewed to meet business and regulator requirements to support ongoing suitability of the organisation with a particular focus on Risk and Compliance matters (Financial Crime, Safer Gaming and Legal)

**Our Benefits**
- Permanent, Full-time role with competitive salary package + bonus
- Flexible working arrangements that suit your needs
- Both parental and secondary carers leave available to all employees
- 30% Discounts across award winning restaurants and accommodation at all 3 properties
- Lifestyle discounts including gym memberships and dry-cleaning services
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking + other transport options (dependent on property)
- Groupwide Diversity and Inclusion strategy for LGBTQI, Gender, Culture and Indigenous
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA

**To be successful in this role you will bring**:

- Tertiary qualification in organisational development / psychology / change or HR
- Minimum 9 years work experience in an organisational development / HR / related role
- Management of a geographically-diverse, role-diverse team
- Technical knowledge and practical ability to implement large-scale L&D interventions
- Demonstrated ability in end-to-end L&D activities, including Training Needs Analysis (TNA), program and resource development, program delivery/facilitation, coaching and audit/review of interventions to measure success
- Customer-service orientation
- Strong commercial acumen to manage budgets
- Consulting and project management capability

**About us**

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**Our culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Gold Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

**It's your move**

Make your next move by clicking the link below.

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