Support Analyst

7 months ago

South Guildford, Australia WesTrac Full time

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

WesTrac is looking for a dedicated and engaging **Support Analyst **to act as an innovative change agent within our Planning team.

The Support Analyst is responsible for analysing future demand signals for the Component Rebuild Centres (CRC), Flexi, New Machines and Machine Rebuilds, and consolidating these signals to make recommendations that will drive WesTrac’s strategic direction for planning and decision making.

The recommendations put forward by the Support Analyst are critical to ensure efficiency gains and high customer satisfaction which places the business in a favourable position to win additional work.

**Location**: South Guildford, WA

**Roster**:Monday - Friday, 8.5-hour days

**Some key functions of this role include**:

- Analyse demand (plan vs unplanned) signals for components and convert into a labour demand
- Identify and analyse market trends and variances to achieve accurate forecasts
- Make recommendations to the business that will drive strategic planning and decision making
- Maintain a cross functional demand tracking tool collating all business units with assumed demand inputs
- Build relationships with various business units for accurate data input into a centralised planning tool
- Ensuring that all standards procedures and systems for planning and scheduling are followed
- Participate and drive development, build and implementation of scheduling systems across work groups in the business following a formal project management plan

This role comes with three months of hands on training, to ensure you are supported for the best start.

**About you**:

- Tertiary qualification in Economics, Business, Mathematics, Finance or an equivalent field OR experience in an analytical or similar role within the areas of maintenance planning or demand forecasting function
- Proven forecasting and planning skills
- Minimum intermediate MS Project & Excel skills
- Excellent communication, customer service skills with the ability to build and maintain successful working relationships
- Intermediate understanding of financial principles (e.g. budgeting, forecasting)
- Experience with aspects of process improvement and change management
- Strong organisational and time management abilities
- Flexible in approach and ability to thrive in an environment with a constantly evolving scope of work
- Demonstrated analytical, problem solving and negotiation skills to effectively resolve issues in the workplace.
- Advanced time management, planning and organisational skills with the ability to manage fluctuating workloads and priorities to meet objectives
- Ability to work successfully within a team and autonomously

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today**
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality._

**Salary**: $90,988.44 - $112,587.79 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- South Guildford, WA: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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