Customer Experience Agent

3 weeks ago


Bundoora, Australia Dyson Group of Companies Full time

Dysons has a full-time vacancy in their customer experience team.

As the first point of contact for the organisation, this role requires a self-sufficient, confident individual with a commitment to delivering customer service excellence. Applicants must be professionally presented with a warm and approachable manner and a drive to deliver quality, accurate and timely information to the travelling public, customers and internal customers. This role is based at our Bundoora Head Office and does not allow for working from home due to the physical customer facing function.

Key responsibilities include:

- Reception Duties
- Customer service
- Lost property
- Uniform processing
- General Administration

Previous experience in a similar position is desired. Applicants must have a professional telephone manner and solid computer skills (Outlook, Word and Excel essential). The ability to work autonomously and prioritise day to day tasks in a busy environment is essential. If you have these skills and feel you meet the criteria, please forward a cover letter and resume to careers.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 2 years (required)

Work Authorisation:

- Australia (required)


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