Field Support Officer

3 days ago

Gosford, Australia TAFE NSW Full time

TAFE NSW Life-Changing Careers

**Field Support Officer**

**Location Negotiable (pending campus availability)**

**2 x Temporary Full-time, until November 2024**

**Base Salary range of $84,756- $89,047 plus employer’s contribution to superannuation and annual leave loading**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

**About the role**

The Field Support Officer plays a crucial role in providing technical assistance and support to a diverse audience, including staff, students, and key stakeholders. Leveraging their expertise from prior service desk experience, they offer a blend of virtual, on-site, and service desk support. Their responsibilities include diagnosing and resolving a wide range of client requests, from routine to complex, within the Systems Group. This tiered response approach ensures timely and effective solutions for our geographically dispersed community.

**About You**

As a Customer-Focused Field Support Officer, you bring over 2 years of technology expertise to the table, adeptly navigating both virtual and on-site support scenarios. Your mission? To place your customers squarely at the heart of every decision. You are a champion of documentation, meticulously updating records and crafting user-friendly guides. Your goal? To elevate service resolution procedures to new heights.

Collaboration is your secret sauce. You foster seamless communication between teams, ensuring everyone’s on the same wavelength. And when it comes to translating IT jargon into plain English, you’re the bridge that connects tech-savvy wizards with those who prefer their gadgets spellbound.

Crucially, you are someone who shares the TAFE NSW Values of Integrity, Collaboration, Excellence and Customer Focus.

In addition to the above, you will also need a current NSW drivers’ license.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm Sunday 28 April 2024**
- Your current resume

**Targeted Question**: Could you share an instance where you assisted a customer with limited technical knowledge to resolve a technical issue? Please describe your approach, how you solved the problem, and how you ensured the customer understood your actions.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

For temporary positions, you will require a visa that gives you permission to work in Australia.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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