Implementation Consultant

3 weeks ago

Sydney, Australia Hatch Full time

** This role is at Noggin (not for Hatch)**

Hatch is supporting Noggin to find a great Implementation Consultant to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Noggin.

**About the role at Noggin**

As an Implementation Consultant you will have been involved in implementing software solutions to solve challenging business requirements by getting hands on throughout the project, helping to manage stakeholder engagements, and seeing the implementation come to life. You’ve thrown yourself into configuring the solution to meet the client’s needs as you documented it, working with a skilled team to ensure the solutions are delivered on time and budget.

You strike the perfect balance between creative and pragmatic and you're able to come up with innovative solutions to interesting and varied business problems. Not only this, but you get a kick out of seeing your software configurations being successfully used and delivering awesome outcomes to your clients and users.

**Seniority**

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Responsibilities**
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Noggin.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

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