Customer Care Team Member

3 weeks ago


Hawthorn East, Australia The Cato Group Full time

**The Cato Group Customer Care Team Member will play a vital role in making Australian workplaces safer.**

We are looking for an experienced team player dedicated to delivering stand-out service and administrative duties at our Hawthorn East multi-purpose facility.

The Cato Group is an Australian leader in workplace first aid and safety supplies. We deliver premium products with a focus on Australian designed and produced first aid kits under our two B2B brands:
1**:Brenniston Workplace First Aid** specialises in government, industry, retail, hospitality and the emergency services

2. **Student First Aid** meets the specific first aid needs of Australia's education sectors, from childcare centres to universities

The Customer Care Team Member will report to the Customer Care & Accounts Receivable Manger, working as an integral member of the Customer Care Team.

The position is full time: 8am to 4pm Monday to Friday.

**Duties include**:

- communicating product knowledge and making recommendations as required
- fulfilling general administrative tasks including database entry and maintenance

**You are**:

- able to demonstrate 1-2 years' experience in data entry/customer service
- punctual and reliable, with a strong work ethic
- a strong communicator and listener
- able to work in a team or autonomously
- a fast and willing learner
- positive and solution-oriented
- committed to solving problems with patience and empathy
- competent in Microsoft Office Suite
- accurate in keying data
- a fluent English speaker
- authorised to work in Australia
- ideally qualified or knowledgeable in first aid

**We provide**:

- training and support
- a friendly work environment with open communications
- a uniform (shirt and name badge)
- PPE as required
- Employee Assistance Program
- employee discount
- lunch room facilities including coffee machine, urn, microwave, fridge

**More about us**:
The Cato Group is committed to building a positive culture for our staff, suppliers and customers while ensuring that the highest safety and service standards are met. We are actively engage and always striving for improvement across our community and environmental projects.

**Salary**: From $26.00 per hour

**Benefits**:

- Employee discount
- Free drinks

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Expected Start Date: 03/07/2023



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