Helpdesk Support Officers

4 weeks ago


Canberra, Australia DFP Recruitment Services Full time

**Job description**:
This Federal Government department is seeking
**9 Helpdesk Officers**
**APS3** for a
**6 month** labour Hire contract.

**Purpose of the role**
Helpdesk Support Officer shall supports the Temporary Election Workforce (TEW) Support Officer in the managing of queries and delivery of advice to TEW and Divisions, managing the TEW systems, and implementing policies and procedures developed by National Office.

**Key position responsibilities**
- You are the first point of call from TEW staff in relation to employment, training, and payments (ETP)
- Make and communicate decisions within defined boundaries relating to the area of responsibility using agencys training, templates and standard operating procedures provided.
- Cultivate and maintain stakeholder relationships, including assisting in the resolution of stakeholder problems.
- Make decisions and resolve issues with some guidance from more senior staff.
- Escalate complex issues as required.
- Undertake quality assurance activities to maintain the integrity, availability and capability of the systems including data input

**Additional responsibilities during an Electoral Event**
- Rostered hours - Work on weekends may be required
- Increased volume of work to be expected
- Given the nature of work, you will be based in the office
- Perform additional duties or assume responsibility of functions as directed from time to time.

**Qualifications, Skills and Experience required to be sucessful**:
**Mandatory**
- Exceptional customer service skills.
- Proven ability to communicate effectively and sensitively with a diverse range of people.
- Ability to work under pressure in a highly agile and fast pace operational environment.
- Solves problems while following a clear set of guidelines and rules.
- Demonstrates resilience and calm when dealing with complaints or a challenging situation.
- Knowledge and experience in successfully completing allocated tasks and delivering quality results.
- Sound computer skills and an ability to quickly learn new technology.
- Professional demeanour with a high level of integrity.

**Desirable**
- Knowledge of, or ability to, quickly gain knowledge of Microsoft office products.
- Experience working in a call centre environment.

**Essential Requirements**
- ** Character clearance, including a police check.**:

- ** Australian citizenship**

**To Apply**
If you are interested in this role, please
**APPLY NOW** or call
**Aureen Vaz** at DFP Recruitment on

Note: You may be required to provide evidence of your COVID-19 vaccination status.



  • Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/ST0034**Title**: - Digital Support Officer - Helpdesk - Fed Govt**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - High Profile Federal Government Department! - Initial 12 month contract with 2 x 12 month extension options! - Rewarding hourly rate!...


  • Canberra, Australia HAYS Full time

    An Australian Public Service Department seeking Helpdesk Support Officers. **Your new company** A federal government agency recruiting for helpdesk support officers in a well-established agency to join their team on a temporary part-time contract (work up to 25 hours, super flexible), initially for 12-months. This Australian Government Department plays a...


  • Canberra, Australia HAYS Full time

    An Australian Government agency seeking a part time APS3 Helpdesk Support Officer. **Your new company** This highly sought after Federal Government agency leads the Australian Government’s effort to improve cyber security, with the goal of making Australia one of the most secure places to connect online. They have a dedicated 24/7 hotline for reporting...


  • Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:This Federal Government department is seeking 9 Helpdesk OfficersAPS3 for a 6 month labour Hire contract.Purpose of the roleHelpdesk Support Officer shall supports the Temporary Election Workforce (TEW) Support Officer in the managing of queries and delivery of advice to TEW and Divisions, managing the TEW systems, and implementing policies...


  • Canberra, Australia HAYS Full time

    An Australian Public Service role seeking Helpdesk Support Officers. **Your new company** A federal government agency recruiting for helpdesk support officers in a well-established agency to join their team on a temporary contract initially for a 6-12-months. This Australian Government Department plays a critical role for the wider Australia, assisting in...


  • Canberra, Australia Hudson Australia Full time

    Our client supports the engagement of the workforce that assist in the delivery of an Electoral Event. Roughly 120,000 people are engaged during this period and the Support team supports 151 Division nationally in the employment, training, and payment of this workforce. The Support Teams are the business owners of all supporting policies and guidelines, two...


  • Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description: No prior APS experience required Labour Hire, Full Time Contract until June 2023 with possible extension until end of year- $36p/h - $42p/h Plus Super Multiple positions availableAbout the BranchJoin a Federal Government Agency in a Helpdesk Support Officer labour hire role until June 2023, with a possible extension until the end of the...


  • Canberra, Australia HAYS Full time

    4-month non-ongoing with a Federal government department as an APS4 Citizenship Helpdesk Officer **Your new company** **Your new role** This role is all encompassing and includes working as part of a team within the Helpdesk in the Operations Section. The position is responsible for providing a range of helpdesk support services to assist activities as...


  • Canberra, ACT, Australia Hudson Australia Full time

    Our client supports the engagement of the workforce that assist in the delivery of an Electoral Event. Roughly 120,000 people are engaged during this period and the Support team supports 151 Division nationally in the employment, training, and payment of this workforce. The Support Teams are the business owners of all supporting policies and guidelines, two...


  • Canberra, Australia HAYS Full time

    A central agency recruiting for an APS3 Helpdesk Support Officer **Your new company** This leading Federal Government Agency is known for their service delivery against key projects that have a direct impact on the Australian Community, they have a nationwide presence and have a significant role in the growth and development of the Australian...


  • Canberra, Australia HAYS Full time

    A central agency recruiting for an APS3 Helpdesk Support Officer **Your new company** This leading Federal Government Agency is known for their service delivery against key projects that have a direct impact on the Australian Community, they have a nationwide presence and have a significant role in the growth and development of the Australian...


  • Canberra, Australia Australian Electoral Commission Full time

    **Agency Purpose** The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness...

  • Helpdesk Supervisor

    2 weeks ago


    Canberra, Australia Downer Group Full time

    Downer requires a full-time **Help Desk Supervisor** based at Head Quarters Joint Operations Command (HQJOC), Bungendore NSW. **Who we are** We employ over 36,000 people in Australia and New Zealand within a variety of roles. We provide expertise tailored to key industry sectors that include Health, Business & Industry, Resources, Defence, PPP, Leisure,...


  • Canberra, Australia face2face Recruitment Full time

    **Closing Date**:9 am Monday September 11 **face2face reference**:589795 **Location**:Canberra ACT **Hours**:Full-time, six month non-going role with likely extension **Entry requirements**:Australian Citizen + Baseline Clearance Required **Remuneration**:$82,824.00 to $88,858.00 excluding super **About the role**: Our Australian government client's role...

  • Child Care Subsidy

    2 weeks ago


    Canberra, Australia Australian Government Full time

    APS Level 4 - Canberra, ACT - $75,996 - $81,274 **About the Department of Education** We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and learning. **The Role** The Helpdesk also manages a Tip Off Line where members of the public can contact the...


  • Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:9 am Monday September 11face2face reference:589795Location:Canberra ACTHours:Full-time, six month non-going role with likely extensionEntry requirements:Australian Citizen + Baseline Clearance RequiredRemuneration:$82,824.00 to $88,858.00 excluding superAbout the role:Our Australian government client's role is to provide services and products to...

  • Aps 6 Helpdesk

    2 weeks ago


    Canberra, Australia Department of Veterans' Affairs Full time

    Salary Range: $93,976 - $106,713 + Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Manage a small team in the provision of helpdesk and escalation support - Manage and oversee the operations of the Escalation Helpdesk and ICT Front Door phone and shared mailboxes, including creation of phone roster and weekly analysis...


  • Canberra, Australia Infinite Talent Group Pty Ltd Full time

    The Digital Support Officer will work under general direction to provide administrative support and advice for the department’s Lumi learning management system, eLearning, and other digital learning solutions. The role may also involve some general hardware/software technical support and troubleshooting to DAC staff and across DAC training facilities as...


  • Canberra, Australia Comcare Full time

    **Overview of the Team and role** The Risk and Analysis Team is the first line of Comcare’s management of regulation of work health and safety for the jurisdiction and is a nationally integrated Notification, Helpdesk and Intelligence capability designed to support the Regulatory Operations Group (ROG) in its delivery of targeted, risk-based...


  • Canberra, ACT, Australia HiTech Group Full time

    High Profile Federal Government Department Initial 12 month contract with 2 x 12 month extension options Rewarding hourly rate $$$$ One of Australia's leading Federal Government departments are looking to engage a Digital Support Officer to work as part of an experienced and skilled team. The successful Digital Support Officerwork under general direction to...