Customer Experience Receptionist

5 months ago

North Melbourne, Australia Kinetic Full time

Opportunity to be the face of our company, greeting visitors with professionalism and warmth.
- Integral role in maintaining office efficiency through administrative support and organization.
- Join a collaborative team dedicated to delivering exceptional customer service and fostering a positive work environment.

**The opportunity**:
Reporting directly to the Customer Experience Manager, the Receptionist plays a crucial role in ensuring the smooth operation of our office. This position requires an individual who can provide efficient administrative support, handle reception duties, and maintain a high level of professionalism at all times.

**You’ll be involved in**:

- Responsible for answering all inbound calls that come through the general reception line in a professional and timely manner and transfer to relevant people and or provide accurate message taking.
- Assist with administrative tasks such as filing, data entry, and scheduling appointments
- Coordinate meeting room bookings and ensure meeting spaces are prepared
- Support various departments with administrative tasks as needed
- Uphold company policies and procedures with a commitment to professionalism and confidentiality
- Ensure visitors are signed in correctly as per Kinetic policy and procedure
- Order and maintain appropriate levels of office supplies of stationery, supplies for general business use at all times
- Maintain a well presented and professional front desk/reception area at all times
- Responsible for security passes, keys fobs, ID’s, name badges and access cards for all new employees and renewals for all other employees.

**The boxes you'll tick**:

- Experience in a similar role preferably in a customer-oriented environment
- Intermediate computer skills and familiarity with Microsoft Office Suite of Programs including Word, Excel and Power point.
- Excellent communication and interpersonal skills.
- Basic Knowledge of data entry into MYOB.
- Self-motivated with a demonstrated enthusiastic approach to day-to-day business operations and positive approach to a continual changing work environment.
- Strong computer literacy, MS Office (Word, Excel and PowerPoint)

**About us**:
Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.

**How you apply**:
Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.

If you are ready for an exciting career with Kinetic then click the 'Apply’ button now

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