Community Manager

5 months ago

Sydney, Australia SafetyCulture Full time

**Community Manager**:

- Sydney- Customer Support - Customer Support /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product led SaaS company with the purpose of helping frontline teams get better every day.

We are building a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 70,000 customers.

As our Community Manager, you'll play a central role in transforming our online community into a dynamic hub for thought leadership in workplace operations. Reporting to our Knowledge Manager and collaborating closely with the marketing and product team, you'll strategize and execute initiatives to drive brand awareness, engagement, and growth within our community.- You'll be a key player in crafting compelling narratives and messaging that resonate with our users and contribute to the success of our brand portfolio.

**About you**:

- 2-3 years of experience in community management, with a proven track record of executing successful community growth and engagement strategies.
- Excellent stakeholder management skills, with the ability to build strong cross-functional relationships and align teams toward common goals.
- Skilled communicator with a knack for crafting engaging content and fostering meaningful conversations within online communities, driving user engagement and participation.
- Highly organized and detail-oriented, with experience managing cross-functional projects and programs.
- Thrive in a fast-paced environment, balancing multiple projects without losing focus.
- Resourceful and committed to advocating for our customers, with a growth mindset and a passion for problem-solving as part of a team.

**How you'll spend your time**:

- Strategize and execute initiatives to drive community growth and engagement, including product launches, user engagement campaigns, and advocacy programs.
- Collaborate with product, marketing, and go-to-market teams to drive continued growth, adoption, and engagement of our product portfolio within the community, including facilitating engagement between partners and customers involved in building apps in the SafetyCulture platform.
- Empower customers to find answers to their questions about SafetyCulture themselves, using the community as one of those channels.
- Craft compelling messaging and content that resonates with our users and differentiates our products in the market.
- Analyze market and customer feedback to shape product strategy and roadmap planning.
- Drive cross-functional alignment to our overall product roadmap and addressable markets.

**At SafetyCulture, we care about people and growing the team. Here’s a few ways we’re acting on our values**:

- Flexible working arrangements. We encourage you to create the best work blend while working from your home and the local SafetyCulture office.
- You’ll have access to professional and personal training and development opportunities.
- We’re a pet-friendly workplace.
- Hackathons - if you’re into them :)Workshops and Lunch & Learns from our leadership and industry experts.
- We also encourage you to get involved in the community, open source work, attending talks and events, and experimenting with new technologies; whatever floats your boat

**But wait, there’s more... You’ll also receive other perks such as**:

- Equity with high growth potential, and a competitive salary.
- Great food Our in-house chefs will serve up fresh and healthful breakfast, lunch, and unlimited snacks catering to all dietary requirements.
- Love coffee or tea? Our commercial espresso machine has you covered. We also have beer and wine on tap, a pool table, board games, and a library.
- Wellbeing is key We offer initiatives such as subsidized fitness programs, EAP services, and generous parental leave policy.
- To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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