Customer Service Officer

6 days ago

Perth, Australia Western Power Full time

**Customer Service Officer**:

- Location: Perth Office - CBD, WA, AU- 8 Mar 2024Do you want to deliver work that truly matters to our community?

There’s never been a better time to join the energy industry At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts.

We currently have an exciting opportunity for a Customer Service Officer at Perth Office CBD on a 12-month Maximum Term basis.

**About this role**

As the Customer Service Officer, you will be required to: provide efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems. You will also be required to:

- Process Customer Contacts (CUST 3.1)
- Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
- Assists in identifying continuous improvement and innovation within the team
- Sharing of technical knowledge and information
- Developing and improving own personal effectiveness
- Responsible for planning and implementing daily and weekly allocated work
- Responsible for end to end management of assigned task including the escalation of issues outside of process
- Ensuring knowledge is kept up to date to be able to take and respond to fault calls where required
- Follow defined business processes in administering customer queries
- Document variations to procedures, programmes and processes
- Implementing area Emergency Response strategies to deal with Fault Calls as part of the Call Centre or as back up to the Call Centre

**About you**

We are seeking someone with experience and attributes that include:

- WA Certificate of Education or equivalent
- 3 + years relevant experience in a front-line, high volume, customer service environment.
- Competent in digital systems and technology - MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
- Demonstrated ability to adapt to and support customer service objectives
- Demonstrated communication, interpersonal and teamwork skills
- Good level of written and verbal communication skills

**Joining Western Power**

Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.

We are an employer of choice, offering our employees a range of benefits that include:

- Competitive salary plus 11% superannuation
- Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
- Professional Development opportunities including training initiatives and study assistance
- An award-winning employee recognition and benefits programme
- Access to five Employee Network Groups - First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, and People with Disability - which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities
- The opportunity to purchase up to four weeks of additional leave per year
- Access to salary packaging, social club activities, and discounted health insurance and gym membership

**Important information**

We are also proud to have launched our Innovate RAP in Mar 2022 (Reconciliation Action Plan). Our Innovate RAP outlines our commitment to the Reconciliation journey in WA.

Join us and play a part in powering the future of Western Australia.

Applications close on 22 March 2024

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