Customer Service Officer

1 week ago


Perth, Western Australia Symbion Full time

Customer Service Officer:

Job no
:

494048

Work type:

Full Time Permanent

Office base Customer Service role Attractive salary working Monday to Friday 10am till 6.00pm. Full training provided Fantastic opportunity for growth and development

Customer Service Officer

About us:

Symbion is a subsidiary of the EBOS Group.

With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products.

It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

What you will do:

  • Provide superior customer service to both internal and external customers, and maintain & build strong relationships with customers.
  • Work collaboratively with all departments
  • Answer all inbound contacts within agreed timelines
  • Ensure all transactions are completed with accuracy
  • Ensure customer concerns or patterns are captured as they arise & resolved with the relevant department within agreed timelines
  • Actively handling queue calls & processing requests received from various sources
  • Provide support to internal & external customers
  • Be cross skilled in all customer service functions
  • Provide updates to Customer Service as required
  • It is required that you be flexible with your break times to ensure the smooth running of daily operations
  • Assist Customer Service Manager as required
  • Continuous skill improvements
  • Exhibit a positive attitude and treat all staff and customers with respect at all times
  • Willingness to cooperate in regards to the company, management, employees, work environment, workload, policies and procedures.

What we are looking for:

  • Excellent interpersonal and communication skills, including professional telephone manner
  • Outstanding customer service skills, with the ability to exceed customer expectations
  • Desire to overdeliver service to customers
  • Knowledge of pharmaceutical products
  • Desirable
  • Ability to multitask
  • Able to deal with frustrations and setbacks, unplanned poor outcomes
  • Sound conflict resolution skills
- confident communications skills

  • Ability to identify and resolve problems
- customers or internal

  • Intermediate computer and keyboarding skills, including proficiency in Microsoft Word and Excel
  • Knowledge of Company's policies and procedures
  • Customer service focused, with the ability to build rapport with internal and external business stakeholders
  • Able to make a contribution to a team environment
  • Keen to use initiative
  • Punctual and reliable
  • Able to maintain confidentiality
  • Minimum of Higher School Certificate or equivalent
  • Industry knowledge preferable
  • Experience in a similar customer service support role
  • Experience working in an office/team environment
  • Previous experience in the pharmaceuticals and/or logistics not essential

Why us?


This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.


Other benefits include:

  • Employee Share Plan
  • Company Paid Parental Leave
  • Employee Assistance Program for Mental Health Wellbeing
  • Staff Awards
  • Employee Referral Program
  • Health Insurance Discounts
  • And More
EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion.

Advertised:
26/06/2023 W. Australia Standard Time

Applications close:
28/07/2023 W. Australia Standard Time

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