Customer Service Specialist

2 weeks ago


Adelaide Region SA, Australia Suncorp Group Full time

**Do you have an interest in cars or motorbikes as well as a passion for delivering exceptional customer service? Would you like to be part of an amazing team and business?**

Well Shannon’s Insurance is looking for passionate motoring enthusiasts to join their inbound call centre in **Clarence Gardens, Adelaide** and provide exceptional customer service whilst delivering solutions.

If you are seeking a positive, hardworking environment to join, full of likeminded individuals, this might just be the perfect role for you.

**What you’ll do**

At Shannon’s it’s all about our customers and the positive impact we can make in their lives and communities. Our customer service teams are an essential part of how we deliver that. As a Motor Enthusiast Underwriter, you will be:

- Taking incoming calls from our new and existing customers
- Providing information and product knowledge to identify the right level of insurance protection to meet the customers requirement
- Strive to make the complex simple whilst ensuring the customers’ needs are met
- Share your passion for motoring and provide a unique service to ensure your customers can drive or ride forward with confidence, knowing they are covered by Shannons

**What we can offer you**
- Permanent part time role - various shift options available - **_details below_**:

- Recognition and rewards for the genuine impact you will be making
- $58,000 + super (based on full time hours) + allowance on eligible shifts + performance-based incentives
- Comprehensive (fully accredited) and paid 6-week underwriter training
- Social club activities and events
- Discounts and offers on a range of retail stores as well as banking and insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave

**What you’ll bring**
- A genuine interest in cars or motorbikes is essential
- Ability to build rapport with customers and drive solutions
- Ability to problem solve and make the complex simple for customers
- Demonstrated motivation to achieve and exceed targets
- High interest in developing your knowledge and generating ideas through innovative thinking

**Shift Options**

At Shannons, our contact centre operates from Monday to Friday between the hours of 8am and 7pm and Saturday to Sunday 9am to 5pm.

We are recruiting part time roles across the following shift options:

- **Option 1**: Sat, Sun, Thurs, Fri - 24 hours per week - start window between 8am and 11am
- **Option 2**: Monday to Friday - 30 hours per week - start window between 8am and 11am

A start window means you will be on a rostered to commence your shift anytime during these times. This will be rotating roster and you will be provided with these 4 weeks in advance.

In addition, Shannon’s offers a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.

**About Shannons**

We are proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career.

Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

**_ At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._**

**Advertised**: 10 Jan 2023 AUS Eastern Daylight Time
**Applications close**: 20 Jan 2023 AUS Eastern Daylight Time



  • Greater Adelaide SA, Australia Northline Full time

    **Job no**: 494417 **Work type**: Permanent Full Time **Location**: SA - Adelaide **Categories**: Customer Service - Call Centre **About the Role** Due to upcoming internal moves, we are seeking Expressions of Interest for **Customer Service Specialists** at the Norwood Service Centre Call Centre. You will provide support to Northline’s Major...


  • Adelaide Region SA, Australia Adecco Full time

    $30.95/hr - Full Time Hours - Located in Marleston $30.95/hr | Full Time Ongoing | Located in Marleston **Client Details** Our client is a company comprising of six divisions, each specialists in their market segments. Focused on providing customers with leading brands, quality product and experienced technical support. They are Passionate People...

  • Customer Service

    4 weeks ago


    Adelaide Region SA, Australia Synaco Global Recruitment Full time

    Outstanding customer service skills - Excellent phone manner - Ability to provide advice and support to customers - Enjoys working collaboratively in an energetic team environment - Previous experience in a similar role - Demonstrated ability to effectively resolve customer issues/ complaints - Good personal presentation - Strong written and verbal...


  • Greater Adelaide SA, Australia DFP Recruitment Services Full time

    **Job description**: *** **The Role**: The Customer Sales and Service Specialist will focus on delivering exceptional service to Telstra customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales and service enquiries. You...


  • Greater Adelaide SA, Australia Suncorp Group Full time

    **This role is a permanent full-time role, Monday to Friday, commencing on Wednesday 26**th** June.** **What you’ll do** Receiving a high volume of calls regarding AAMI and GIO Business Insurance products, you will - Taking new & existing calls to assess eligibility, underwrite business insurance policies and make alterations to policies and...


  • Adelaide Region SA, Australia Adecco Full time

    Join an innovative technology company! - Potential to lead to a permanent position. - Located in Adelaide CBD Join a pioneering technology company as a Customer Service Manager in Adelaide. Lead a diverse team to achieve excellence in customer service and shape the organisation's future. **Client Details** Opportunity to work with a technology company,...


  • Adelaide Region SA, Australia Sika Corporation Full time

    Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organisation with subsidiaries in over 100 countries around the world, we manufacture in over 300 factories with over 25,000 employees & an expanding team across...


  • Adelaide Region SA, Australia BGIS Full time

    **BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team. **The Role** The responsibilities of the **Customer Service Officer **include: - Answer incoming calls from clients; - Answer inquiries; - Lodging work requests using the nominated CMMS; - Handle complaints; - Data entry - Interpret and...


  • Adelaide Region SA, Australia Hudson Australia Full time

    FT Hours - 9am -5pm (flexible rostered hours) - Immediate start - this week is ideal - Adelaide NORTH- onsite parking available - Join a growing team, role to support hiring process - WWCC and POLICE CHECKS required - 2 roles available - $32 PH + Super **Job Description: Customer Service Officer** **Position**: Customer Service Officer **Location**:...


  • Adelaide Region SA, Australia Bendigo & Adelaide Bank Full time

    Are you looking to take your career to the next level in customer service? Are you a great conversationalist with a curious nature? Are you up for the challenge of sharing with our customers how the bank can help? Do you want to play a role in helping customers achieve their financial goals? About the Team Our team onboards and develops the relationships...


  • Adelaide Region SA, Australia GJK Facility Services Full time

    Introduction: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better outcomes to...


  • Adelaide Region SA, Australia Thermo Fisher Scientific Full time

    Thermo Fisher Scientific (NYSE:TMO) is headquartered in Waltham, Massachusetts, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. We serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies,...


  • Adelaide Region SA, Australia Thermo Fisher Scientific Full time

    Thermo Fisher Scientific (NYSE:TMO) is headquartered in Waltham, Massachusetts, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. We serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies,...


  • Adelaide Region SA, Australia BankSA Full time

    **Join a supportive team in our Rundle Mall Branch**: - **Permanent Part time role, 33.5 hours per week**: - **Customer service role working with the local community** **How will I help?** First up - you'll be one of the friendly faces of BankSA. We want to help all of our customers with all of their banking. Not just because it’s better for business -...


  • Adelaide Region SA, Australia BankSA Full time

    **Join a supportive team in our Adelaide branch**: - **Permanent Part Time position (33.5 hours per week)**: - **Customer service role working with the local community** **How will I help?** You’ll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs...


  • Adelaide Region SA, Australia UniLodge Full time

    Full Time opportunity to join our UniLodge Student Living team based in Adelaide, SA - Cultivate an outstanding resident experience and contribute to our great culture! - Work within a supportive team, and grow your career at UniLodge **WHY UNILODGE** UniLodge specialise in student accommodation and have been an industry market leader since 1996. The...


  • Adelaide Region SA, Australia BGIS Full time

    Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality. The **role **is available within the BGIS Operations Centre which is a 24/7 business, and as such the **role will attract weekend and public...


  • Adelaide Region SA, Australia BGIS Full time

    Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality. The role is available within the BGIS Operations Centre which is a 24/7 business. **This is a fixed shift Wednesday to Sunday 7am to 3pm.** Role...


  • Adelaide Region SA, Australia Suncorp Group Full time

    **Suncorp Group are looking for the best-in-class Claims Managers to join their Terri Scheer team and provide exceptional customer service while driving outcomes.** Suncorp Group is all about making a difference for people and the communities that they call home. Few areas of our business are quite as foundational in making that difference as our Claims...


  • Adelaide Region SA, Australia UniLodge Full time

    Full Time opportunity - Join our team at **_UniLodge Y Suites on Waymouth _**- Waymouth Street, Adelaide - Grow your Career with UniLodge UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff...