Customer Service Officer
2 weeks ago
NSW Government opportunity
- 3-month role
- Monday-Friday
- Hamilton Location
Play a key role in providing excellent customer service as the first point of contact to members of the public. Ensure their experience is smooth and efficient when it comes to paying fees for services.
**Role Responsibilities**:
- First point of contact to the public for queries regarding fees and charges.
- Assist in managing the revenue collection process.
- Provide administrative and clerical support and maintain records as per policies.
- Prepare timely and accurate reports.
- Contribute to the development, improvement and implementation of new processes and systems related to customer service.
- Contribute positively and be actively engaged in the development of team building and culture improvement exercises within Revenue Operations.
**Role Requirements**:
- Must have high level Customer Service experience with the ability to deal with stressful and emotional situations.
- Experience in a Call Centre environment required.
- Great attention to detail and high level of accuracy.
- Intermediate Microsoft Excel skills.
- Self-driven, adaptable, resilient and be able to use initiative to make sound decisions.
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