Customer Service Representative

7 months ago

Gepps Cross, Australia Stratco Full time

**Join a national leader in Australian Retail and Manufacturing**:

- ** Be part of a dynamic and fast-paced Selling and Customer Service team**:

- ** Benefit from ongoing Training and Development**

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**THE OPPORTUNITY**

Through an expansion plan, an exciting opportunity has become available for a Customer Service Representative to work within our sales and design teams at Gepps Cross. As a motivated Sales professional who has a strong work ethic and an enthusiastic attitude, your primary focus will be to build customer relationships over the phone, online and face to face.

**This is a permanent full-time opportunity working Monday to Friday requiring the flexibility to work occasional Saturdays.**

**RESPONSIBILITIES**
- Provide exceptional customer service for inbound calls
- Utilise your selling skills to provide solutions to customers
- Process and manage online sales and leads
- Versatility to work across Stratco’s customer service call centre, retail sales floor & design department
- Adhere to our critical safety rules & contribute to a safe working environment

**ABOUT YOU**
- A passion to deliver outstanding customer service
- Proven ability to provide solutions and drive sales to meet customer’s needs
- Highly organised with the ability to work in a fast-paced service centre environment
- Excellent communication skills with the ability to liaise across all levels of the business
- An eye for detail with strong administration and data entry skills

Customer Service Representatives will have the opportunity to participate in 'Stratco’s Delivering Excellence Program' supporting employee personal and professional development, by providing national retail career pathways and offering recognised qualifications.

**REWARDS & BENEFITS**

Health & Wellbeing Initiatives | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Employee Assistance Programme

**OUR CULTURE**

We believe in building careers through providing a safe, inclusive, connected, and innovative culture that supports ongoing growth and development. We are committed to providing a safe working environment which ensures our team members ‘**Return Home Safe**’ every day.

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the process, you will be invited for an interview to discuss the role in more detail.

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