Customer Service Representative

2 weeks ago


Murarrie, Australia E-RIDERZ PTY LTD Full time

E-RIDERZ is Australia’s leading supplier of Electric unicycles We also provide a range of E-bikes and E-scooters and various types of protective clothing and riding gear. This is an Australian owned small company with a focus on customer satisfaction and enabling fun for our team and customers.

As a Customer Service & Support Representative of E-RIDERZ, it is your responsibility to assess and fulfil customer needs by exerting a great deal of knowledge, empathy and professionalism.You are people-orientated and adaptable, with strong problem-solving skills. Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer’s experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.

**Responsibilities**

Provide knowledgeable answers to questions about product, service, pricing and availability
Work with internal departments (service) to meet customer's needs
Handling complaints, providing appropriate solutions and alternatives
Greeting customers that visit the shop
Keeping records of customer interactions, processing customer accounts, creating customer orders/invoices and taking payments
Preparing product or service reports by collecting and analysing customer information.

**Qualifications**

At least 1 - 3 years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Ability to retain and recall important information
Willingness to learn to ride an electric unicycle (for customer demonstration) is a plus

**Salary**: $50,000.00 - $55,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Murarrie, QLD: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked in a role where your core responsibility was customer service or support?

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)



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