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Csr (Customer Service Representative)

4 weeks ago

Kew, Australia NostraData Full time

**Do you have a passion for People?**
Here at NostraData we are seeking an experienced and engaging Customer Service Representative (CSR) to join our friendly and innovative Customer Support team on a 12 month Full Time Contract (with the possibility to become permanent). The CSR is primarily responsible for delivering excellent customer service and general support to both external and internal customers. As the first (and often last) point of contact, NostraData CSR's manage customer enquiries or escalate them to relevant technical teams.

**About NostraData**
NostraData is a trusted partner that shapes healthcare and lifestyle markets, providing rich data and deep insights to support our customers' businesses. We encourage innovation, integrity, determination and creativity in our business. We support open communication, teamwork & high performance.

The role of a NostraData CSR includes (but not limited to):

- Identifying needs and building rapport with internal and external customers. Providing a high level of customer service at all times.
- Ensuring customer issues are dealt with in an efficient manner, escalating any problems internally when required.
- Database Management and Data entry. Minimal technical experience required.
- Collaborating with team members to support a culture of continuous improvement throughout the organisation. Participating in team meetings and development of the team.
- Contributing to documenting the methods, processes and wikis for typical help desk requests.
- Maintaining Data Security and integrity of sensitive business data, ensuring all practices are in line with NostraData Information Security and Privacy policies.
- You will have exceptional customer service, be an active listener and have superb verbal and written communication skills. With your excellent phone manner, you need to be comfortable simplifying information to a variety of audiences and contributing to the development of the team with your innovative ideas.
- With your passion for people and customer focus, you can easily build rapport with a wide array of people and cultures.
- You will have intermediate MS office skills (Word, Excel and Outlook). Able to diagnose / discern customer needs & discover what the real problem is (even if the customer doesn't know).
- Provide a proactive approach to issues & identify areas for improvement. You will be self-motivated, adaptable & have a passion for learning & able to work autonomously with a high attention to detail, as well as being reliable and punctual.
- This role is ideal for someone who is passionate and open about learning, thrives off a challenge and takes pride in building and maintaining Customer Relations and going that ‘extra mile’ to exceed customer expectations._
- Applicants must have the right to work in Australia. To ensure integrity of Security and Privacy are upheld in accordance with NostraData policy, successful applicants will be required to either consent to obtaining or be able to provide a valid National Criminal Check (Police Check)._

**To Apply**
- Register on Brilliantfit.co (Submit your Cover letter and CV via this platform)
- Complete the Selection Criteria
- Complete Talent Discover and Values and Motivations

Applications will close Friday 20th January 2023

Pay: $55,000.00 - $65,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kew, VIC 3101: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

Application Deadline: 20/01/2023

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