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General Manager
2 weeks ago
To provide strategic direction and leadership for the planning and delivery of aged & disability services ensuring positive outcomes for clients and their families. Effectively and efficiently manage human, material and financial resources. Ensure compliance with all aspects of the Aged Care Standards and all other legal and contractual compliance requirements.
Area of Work: Indochinese Aged Care Services
Strategic & Operational Planning
- Develop strategy and policy for delivering residential aged care services.
- Contribute to the organisation strategic planning process ensuring that aged key results areas are aligned to overall strategic direction.
- Provide regular briefings to the Board of Management on developments within the residential aged care environment and make recommendations on appropriate organisation responses.
- Contribute to organisation strategic and operational decision making and policy development and review.
- Develop an annual business plan for the delivery of aged care services that reflects strategic objectives.
- Prepare and manage the annual budget for the division, monitor income and expenditure and take appropriate and timely measures to address any variances.
- Ensure that all resources are deployed efficiently and effectively.
- Clinical Background required.
Leadership & Management
Provide overall direction and leadership to the team ensuring they understand strategic and operational objectives and how they translate into service delivery plans.
- Engage staff in the annual planning process to ensure they understand organisational priorities and how they translate into their own personal practices.
- Provide day to day support, direction and mentoring for Managers.
- Ensure that the Performance Review and Development policy is implemented consistently across the Division and that staff are provided with the training and development necessary to enable them to perform their role effectively.
- Provide support and advice on complex case management, service delivery issues and critical incident response.
- Provide regular briefings for staff through a program of regular team meetings, encourage feedback and ensure that this is dealt with in an appropriate manner.
- Lead by example; act as a role model for staff within the organisation.
- Promote a client focused culture across all service delivery areas.
Service Design, Delivery, Promotion & Advocacy
- Develop high quality and responsive services that meet client needs.
- Develop appropriate communication and marketing strategies to promote aged care internally with colleagues and externally with clients, partners and funding bodies.
- Advocate on issues affecting services users to influence the federal and state government agenda and to forge potential new partnership opportunities.
- Actively participate in national and state networks and forums to ensure Spectrum is positioned as a lead provider for CALD residential aged care services.
- Build and maintain strong partnerships with key agencies to improve and expand CALD responsive services within the sector.
Contract Management, Administration and Accountability
- Ensure full compliance across all service delivery areas.
- Engage all stakeholders in the contract implementation and review process.
- Produce regular dashboards and reports for presentation to the Board of Management.
- Keep abreast of changes in legislation, regulation and standards that relate to aged care services and ensure policies and procedures are updated to reflect them.
- Monitor reporting within the programs to ensure that contractual requirements are being met within defined timelines.
- Ensure long term sustainability for funding for core programs through innovation, outstanding service delivery, effective promotion and strategic relationship management.
- Work with the Managers and quality auditor to monitor data, trends and information from service delivery and initiate ideas and suggestions for improvement
- Conduct regular program reviews to ensure services are appropriate to client needs.
- Ensure feedback on service delivery is obtained and acted upon.
Diversity & Equity
- Undertake all duties with an awareness of and sensitivity to diversity and equity in accordance with organisational mission, vision, policies and applicable/relevant legislation.
Work Health & Safety
- Demonstrate understanding of and commitment to WH&S Management System, ensure all staff are properly inducted and trained in safe working practices and that hazards are identified and addressed in all programs.
- Ensure that WH&S is discussed at each team meeting.
- Attend at WH&S Committee meetings as and when required.
Continuous Improvement/Client Satisfaction
- Ensure that policies, procedures, forms and templates are developed, reviewed and maintained to standards.
- Seek regular feedback from clients on service provision using a range of methodologies that are appropriate to the client groups involved.
- Coordina