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M365 Service Manager

1 month ago

Canberra, Australia Avanade Full time

Come join us
As a M365 Service Manager within our Workplace Engineering practice, you will be responsible for the supporting growth of our enterprise clients Microsoft 365 and Dynamics 365 environments.
Skills and experiences
- Significant experience architecting and supporting sales of workplace solutions spanning underlying cloud infrastructure.
- Experience in an ITIL or ITSM managed environment
- Workplace content and knowledge management strategy, security and governance underpinned by M365.
- Expertise in developing and transforming content-based solutions for information workers encompassing information architecture, content migration, governance and control, including the use of enterprise workflow and business process automation tools.
- Experience of working within a matrixed business spanning operations and technology services.Have proven significant relevant technology experience including solution and delivery particularly within a consultancy or systems integrator

You should have previous experience in one or more of our core Workplace technology areas below
- Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security
- Windows 365 and/or Azure Virtual Desktop (AVD) - Architecture, Deployment, Azure Automation, FSLogix, Azure Files
- Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service
- Exchange & SharePoint Online - Architecture, Deployment, Migration
- Power Platform including Power Virtual Agent, Power Apps and Power Automate
- Microsoft Teams
- Microsoft 365 Tenant to Tenant Migrations

About you
- Embrace challenges with a keen intellect and a thirst for knowledge.
- Collaborate seamlessly, fostering open and effective communication.
- Embrace creativity and explore groundbreaking solutions.Stay ahead of the curve, anticipating what lies ahead and adapting to the latest advancements

**Australian Clearance:
You will hold an existing clearance of level Negative Vetting 1 or higher and be willing to obtain higher levels of clearance as required in the future.

**Preferred Education Background:
You will likely possess a Bachelor's degree or equivalent in in computer science, computer engineering, management information systems or a related field.
- Microsoft Certification - Microsoft 365 Certified in one or more areas - Enterprise Administrator, Messaging Administrator or Teamwork Administrator
- ITIL - experience and preferably trained/certified in ITILv3/4.

What you'll do
- Lead service delivery teams in delivering what is defined and outlined in service contract on accounts of varying complexities.
- Interface directly with the client IT organizations and take primary responsibility for maintaining/developing the client relationship and ensuring client satisfaction.
- Serve as the link between delivery resources and client organization for technical, service and vendor issues, and identifies opportunities for continuous improvement.
- Maintain regular on-site presence with clients to enable nurturing growth in relationships.
- Helping clients realize meaningful business growth through workplace transformation, you will work with customer and internal teams to manage a dynamic Software as a Service (SaaS) and customer ICT landscape that address client challenges
- Develop pragmatic, deliverable and sustainable Workplace solutions and roadmaps that allows clients to address their business needs and leverage the best value out of their Microsoft investments.
- Contribute to the development and evolution of future focused workplace and organization transformation propositions and solutions.
- Lead a team of 5-10 in providing ICT services. Communicate and integrate with peer teams from other vendors to achieve customer outcomes.

Enjoy your career

Some of the best things about working at Avanade
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growthEngaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so