Operations Manager

2 weeks ago


Melbourne, Australia Kinetic IT Full time

**Job no**: OCREQ0021788

**Employment type**: Full Time

**Location**: Melbourne

**Categories**: Leadership

**About the Role**

Working with one of our largest and most complex customers, we are seeking an Operations Manager to lead our team of highly experienced technical staff across BAU and project work. The role will also be a key customer liaison, working closely with senior level stakeholders to ensure we are delivering to SLA as well as customer satisfaction.

**About You**

People are the key success factor at Kinetic IT, so we are looking for a highly experienced leader who is truly invested in the success of their team and passionate about partnering with customers to deliver.

You are someone who identifies opportunities to improve the customer experience and realise operational efficiencies, fostering a culture of continuous improvement. Your previous experience in a similar role will mean you are comfortable taking accountability for day-to-day operational outcomes exceeding service expectations and have a proven track record of delivering beneficial outcomes through project services.

**To be successful in this role, you will bring the following skills and experience**:

- Experience managing senior level technology teams across both BAU operations and projects
- Experience working with customers in a vendor-customer relationship
- Experience in the HR leadership of large teams of 10-15+
- Previous experience working in complex multi-vendor enterprise environments
- Strong knowledge and experience across technologies including midrange (Unix), Linux (Red Hat), Windows Infrastructure Services (AD, DNS), server hardware, O365/Exchange, VMWare, SharePoint, SCCM, Hyperconverged Infrastructure and Mobile Device Platforms
- Experience with the digital transformation of Enterprise Server teams to modern cloud platforms (Azure)
- Deep ITIL service management experience
- Experience running Agile-style teams, conducting daily stand-ups for work prioritisation, team planner etc

**Additional Requirements**
- Ability to hold and maintain an AGSVA security clearance is essential

**The Kinetic IT Difference**
- Flexible working, paid parental leave, and other benefits tailored to your individual goals
- Regular fun company and social events - Sundowner, Family Fun Day, Quiz Night and End of Year Party
- Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
- Dedicated professional development reviews every 6 months, with monthly follow ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice

**About Kinetic IT**

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

**How to apply**

**Advertised**: 06 Mar 2023 AUS Eastern Daylight Time
**Applications close**:


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