Social Media

3 weeks ago

Brisbane, Australia Virgin Australia Full time

**WORK TYPE**:
Full Time

**LOCATION**:
Brisbane

**JOB TYPE**:
Marketing & Communications

**APPLICATIONS CLOSE**:
28 Mar 2023 E. Australia Standard Time

**Social Media & Content Coordinator**:
Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

**What you’ll be doing**:
As the **Social Media & Content Coordinator** you will provide generalist support across Virgin Australia social media channels, ensuring the front door to our business is always a place that provides excellent customer service, while bringing a bit of wonderful to our follower's lives. You will have the capability to resolve guest queries and provide high levels of customer service, while managing time and prioritising trending issues with relevant stakeholders.

You will also play a critical role in making sure our content and tone of voice is uplifting and on brand at all times, while injecting the Virgin Australia flair in proactive and reactive copy.

In addition you will:

- Act as the main point of contact for Virgin Australia social media followers across the airline’s Facebook, Twitter, Instagram, TikTok, and YouTube channels.
- Coordinate high-quality, timely, and engaging responses to Virgin Australia social media followers in accordance with the tone of voice guidelines.
- Action booking changes and respond to booking enquiries, providing a high level of service to guests at all times.
- Assist in capturing and re-sharing user-generated content (UGC).
- Assist copywriting, scheduling/posting in-feed and Story content.
- Escalate guest complaints to the relevant area manager where appropriate.
- Assist Virgin Australia Consumer PR & Social Media team to coordinate and execute content film/photo shoots and media events.
- Prepare and distribute daily social media activity reports.

**Who we’re looking for**:

- Experience creating social media content for Facebook, Instagram and TikTok, including but not limited to, taking photos and filming video content, editing and posting content (desirable).
- Demonstrated experience working in a fast-paced and dynamic environment.
- Excellent customer service and complaint handling experience ideally in a service industry.
- Effective organisational and time management skills with the flexibility to work to SLA’s and multiple deadlines.
- An exceptional team player attitude, willing to help others out in order to deliver for the business.

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to)
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the betterme digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**

**COVID-19**

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

We’re ready to hear from you.

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