Sales Manager

3 weeks ago

Slacks Creek, Australia IKEA Full time

Who you are

As a person you are passionate about people, business and continuously driving better performance. You have a passion for Life at Home and Home Furnishing to ensure customer needs are met and contribute to IKEA’s position as a leading omnichannel retailer. You have sound knowledge of the IKEA product range, the local market, competitors and customers. You can collaborate and build robust working relationships with stakeholders and commercial partners to achieve high commercial performance and deliver on business goals. You demonstrate excellent communication and influencing skills to steer the business along with your leaders. You are a passionate people leader and are energised by coaching and mentoring leaders to nurture growth. You have the ability to clearly define expectations and set ambitious yet achievable goals, whilst challenge existing ways of working and inspiring curiosity in others. For this role, you have a solid commercial background and experience in setting and implementing action plans, following up on goals and using a wide range of information, tools and insights to make decisions. You are available to work morning, afternoon and late nights and will be required to work one in two weekends.

**Responsibilities**:
As a Sales Manager, you will lead and inspire your team to optimise the shopping experience to secure customer satisfaction, increased sale s and profitability. Your responsibilities will include, but not limited to:

- Secure a consistent, seamless and positive customer experience through all channels.
- D eliver and lead the commercial action plan for the store; taking input from key stakeholders to ensure the department supports the achievement of the agreed goals for the country, maximise sales and generate sustained long-term profitability.
- An alyse and understand the local market potential and work with your team and other functions to ensure the store is locally re levant through all sales channels.
- Secure successful implementation of country priorities and the sharing and implementing of good solutions.
- Ensure shopkeepers understand the omnichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
- Ensure shopkeepers have staffed the departments effectively to successfully support the customer shopping experience.
- An alyse the qualitative performance of the store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
- Follow up your financial goals, KPIs and costs, and take action on deviations.
- Motivate and develop team members by setting clear goals, expectations and conducting follow-ups.
- Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognise and understand their contribution.
- Identify and develop the many talents within the department to secure succession planning.
- Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.

Together as a team

Along with the wider sales function, and as part of the store steering team, you will support us to achieve an enjoyable, convenient and successful buying experience in all channels that will lead to increased sales and sustained long-term profitability. By optimising sales priorities and using commercial activities we will secure the total IKEA offer and create a better everyday life for our customers.

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